📍 Location: Melbourne💰 Salary: $68,000-$70,000 + Super⏳ Employment Type: Full-Time
Are you a coffee expert with a passion for quality, training, and service? Do you love mentoring baristas and ensuring every cup of coffee meets the highest standards? Coffee on Cue is looking for a Head Barista to lead our barista training, quality control, and service execution across events, office coffee sites, and in-house barista locations.
This is a dynamic, hands-on role, perfect for someone who’s both a coffee champion and an inspiring team leader—someone who can recruit, train, and support our barista team, while delivering quality coffee at every touchpoint.
About Coffee on Cue
In an ever-changing digital-first world, we bring people together through meaningful moments of connection and conversation. Our purpose is to foster belonging and well-being in workplaces, events, and communities by elevating the everyday through coffee.
We are driven by a passion for people and service, cultivating connection, collaboration, and culture—one cup at a time.
Coffee on Cue delivers mobile coffee carts for events and a growing workplace coffee offering, including office coffee machines and in-house barista services, across Sydney and Melbourne. We are well-established in the corporate events space, but our workplace coffee services are rapidly growing, and we’re looking to scale this side of the business.
At Coffee on Cue, our values guide everything we do: 👨👩👧👦 Family First – We prioritise relationships among our team, clients, and customers—ensuring everyone feels cared for and respected.💬 Honest & Constructive Communication – We foster a culture of transparency, helping one another grow through open communication and shared learning.☕ The Little Things Matter Most – From the first sip to the last detail, we believe in the power of small, thoughtful touches to create lasting impressions.🦆 The Duck Gets It Done – Like a duck gliding on water, we work efficiently and with determination, ensuring every experience appears seamless.🚀 We Stay Hungry – We embrace a growth mindset, always seeking innovation, improvement, and new opportunities.🤝 We Do What We Say – Integrity is at the heart of what we do. We deliver on our promises with consistency and reliability.
Now, we’re on the lookout for a Head Barista to ensure our coffee quality, training, and service remain industry-leading across all locations.
What You'll be Doing
Coffee Quality & Standards – Maintain and uphold coffee quality consistency across all events, office coffee sites, and in-house barista locations.Training & Development – Recruit new baristas, lead barista training, shadowing programs, refresher training, and act as the main contact for all baristas.Quality Control & Industry Best Practices – Participate in cupping sessions, blend development, and roastery cuppings to ensure continuous improvement in our coffee program.Recruitment Support – Assist the Operations Manager in barista interviews and skill assessments.Service Execution – Provide exceptional coffee service at events and in-house barista sites when required.Leadership & Mentorship – Set the standard for service excellence, professionalism, and hospitality.Resource & Equipment Management – Ensure all baristas follow machine cleaning, maintenance, and troubleshooting best practices.Client & Team Communication – Work closely with Operations Managers and event coordinators to ensure smooth service delivery.
What We're Looking For
Extensive barista experience, including high-volume coffee service.Proven experience in barista recruitment, training, mentorship, and development.Passion for coffee quality, consistency, and industry best practices.Strong leadership and communication skills, with the ability to motivate and guide a team.Ability to work in a fast-paced, high-volume service environment.Experience with equipment maintenance and troubleshooting.Organised and detail-oriented, ensuring standards and procedures are consistently followed.
Key Metrics for Success
Consistent coffee quality across all service locations – NPS on coffee quality 9/10 or above.Successful training and onboarding of new baristas – New baristas fully trained within 2 weeks or less.Positive client and customer feedback on service – NPS on coffee service 9/10 or above.
Why Join Coffee on Cue?
A supportive and passionate team environment.Hands-on training and career development opportunities.A role where no two days are the same.Perks like free coffee and exclusive team incentives.
Ready to Apply?
Ready to lead and inspire a team of baristas? Apply now! Send your CV and cover letter, and let’s chat about your coffee journey.