Guest Services Agent - St Kilda Road Melbourne

Full Time Guest Services Agent 

• Quest Apartment Hotel on St Kilda Road, Melbourne 

• 38 hours per week 

• 3-week rotating roster 

• Guest Services Agent

• Uniform provided

Quest Apartment Hotels is the largest and fastest-growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji.  With a 30-year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller.

Quest St Kilda Road is a 4½-star apartment hotel, which opened in February 2019 in the business precinct of St Kilda Road, Melbourne, between Toorak Road and Commercial Road. This amazing property has 104 Studio, 1-bedroom and 2-Bedroom apartments; guest lounge, gymnasium and is only 3km from Melbourne City.  The property attracts a primarily corporate customer base.

Quest St Kilda Road now has an exciting opportunity available for a Full Time Guest Services Agent to join its team – working an average of 38 hours per week, based on a 7-day rotating 3-week roster. A mix of weekday & weekend shifts and availability for all shift times is essential, work on Public Holidays is also required. Shifts are AM (6.45am-3.15pm), PM (3pm-11.30pm), or late-Mid (2pm-10.30pm). Reception opening hours are 7am-11.30pm, with a night manager on-site after-hours. 

Responsibilities include, but are not limited to:

• Check-in / Check-out of guests

• In-house guest safety and security

• Property security

• Taking guest enquiries

• Guest Relations

• Reservations

• Administration

• Maintaining a high level of cleanliness in public areas

• Ensuring all departments are ready and prepared for the next day

• RMS experience highly preferred

The Ideal Candidate

Reliability and flexibility are essential for this role. Candidate to demonstrate a passion for customer service and ensuring a positive experience for all guests, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team-oriented ethos.

The successful applicant must be available to work weekends and be comfortable with shift work. The applicant must have entitlements to work in Australia, plus have a current Police Check. Previous customer service experience, hospitality graduates or students and of course previous industry experience will be highly regarded.

The Opportunity

The role presents a great opportunity to work with a beautiful property, a franchisee with over 20 years Quest experience, chance to be part of a high-performing and friendly team and all under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including the provision of a corporate uniform; staff, family and friends rates for leisure accommodation with Quest nationally; and opportunities to participate in learning and development activities. This is a demanding, but very rewarding role for the right candidate. 

Applications

To apply, you must include both a cover letter and resume directed to Lauren Berry - General Manager.  

Only shortlisted candidates will be contacted.