Fan Operations Manager

Fan Operations Manager – SEN Teams / Melbourne Mavericks, Bendigo Spirit and Perth Lynx About us: Sports Entertainment Network (SEN) is one of the largest sports media content and entertainment businesses in Australia and New Zealand, with a unique ability to deliver brand stories to national and international audiences. We do this through a multi-platform approach spanning radio, print, television, digital, in-stadium, activations, and events. SEN is a dynamic, sport-led business on an exciting growth journey — and we’re looking for match-fit talent to join our passionate team. Why work with us? You’ll have unique access to our high-profile talent and events, supported by flexible working arrangements. Whether in the office or working remotely, you’ll be part of a fast-paced, energetic team that backs one another to succeed. About the role and you At SEN, we own and operate some of Australia’s most exciting professional sporting teams – including the Melbourne Mavericks, Perth Lynx, and Bendigo Spirit. We're reimagining what it means to be truly fan-first – creating unforgettable moments that connect, inspire, and grow our community. We’re looking for a Fan Operations Manager – someone who thrives on making systems run smoothly, managing details with precision, and bringing structure to creativity. You’ll be the operations heartbeat behind everything fan-facing, working closely with marketing, events, partnerships, and high-performance teams to deliver a seamless experience across multiple touchpoints. Key Responsibilities Community Operations: Coordinate logistics for school clinics, player appearances, and grassroots programs, ensuring smooth delivery across staff, venues, and stakeholders Merchandise Operations: Oversee stock management, fulfilment, and retail experience (online and in-person), including club store activations and product drops Membership Operations: Manage processing, pack fulfilment, database accuracy, and fan enquiries with pride and precision Ticketing Operations: Support access, group bookings, and member allocations across various venues and teams CRM & Systems: Maintain clean and accurate data across platforms like Ticketek, Shopify, and CRM systems Event Logistics: Assist the Game Day team with operational planning and execution for match days and events Process Development: Drive continuous improvement in systems and workflows that boost efficiency and empower the wider fan team You will be perfect for this if you: Are highly organised and process-driven with a passion for structure and systems Have a sharp eye for detail and a solutions-focused mindset Communicate clearly and confidently with a range of stakeholders Love sport and understand what makes fans feel seen and valued Take pride in behind-the-scenes work that delivers front-line magic Are available to work evenings, weekends, and public holidays during game days and events Why Join the Mavericks & SEN Teams? Be part of a fast-growing Suncorp Super Netball club making real community impact Work across elite netball and basketball teams – Melbourne Mavericks, Bendigo Spirit & Perth Lynx Gain exposure through seasonal campaigns, marquee matches, and cross-team collaboration Thrive in a supportive, high-trust culture where structure enables creativity Access professional development and career pathways within Australia’s most exciting sports ownership group Enjoy flexible work conditions, team merch, behind-the-scenes access, and a genuinely passionate team If this sounds like you, apply today to be considered for this exciting opportunity! Sports Entertainment Network is committed to providing equal employment opportunities to all individuals and encourages applications from a diverse range of candidates, including people with culturally and linguistically diverse backgrounds.