External Claims Adjuster

• Competitive salary + opportunity for annual incentive + car allowance
• Loss Adjusting - field-based opportunity
• Join an amazing team with a great culture

About Our Culture

At Crawford, we value our people; as such, we hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise to thrive in their role.

We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it’s who you are.

Drive – you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.

Integrity – you are impeccable with your word and follow through on your commitments.

Growth mindset – you encourage collaboration in every interaction and welcome feedback to grow and also impart your learning with your team.

About the Opportunity

An exciting opportunity exists to join our national commercial business unit as a Commercial Loss Adjuster in our Melbourne office. 

The role will involve managing a portfolio of property claims and require strong stakeholder engagement, including compliance with service level agreements, key performance indicators and technical referrals. 

The successful candidate will receive an attractive salary, laptop, mobile phone and car allowance together with paid loss adjusting studies, plus opportunities for career progression.

About You

You will have previous experience in commercial claims and you will also have general knowledge and understanding of General Insurance regulations and laws that affect insurance practices.

You will be responsible for maintaining Crawford’s reputation and integrity by complying with them. We will provide internal on-the-job training. You'll also be a people person and have the ability to demonstrate a caring, empathetic and positive approach. In addition, you will be thorough and logical and able to make rational decisions in a fast-paced environment and be happy always to go the extra mile.

Key Responsibilities

• Undertake office and field based assessment and investigation of commercial insurance losses from first advice to final settlement.
• Provide support and advice to policy holders with respect to their claims.
• Examine claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Investigate claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence.
• Set loss reserves and control claims costs.
• Settle claims after determining insurance carrier’s liability, client’s instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement recommendations, making filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
• Effectively deal with service/product replacement providers.
• Recommend litigation when appropriate.
• Present evidence at legal proceedings producing reports and other documents as evidence if applicable.
• Comply with and maintain Service Level Agreements and Key Performance Indicators.
• Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards.
• Maintain professional and technical knowledge through continuing education.

Key Requirements

• Previous experience as a Loss Adjuster
• Thorough knowledge of insurance terminology, practices and conditions
• Excellent report writing skills & sound verbal and written communication skills
• Preferably marketing/business development experience
• Understanding of basic business accounting procedures
• Good attention to detail, with a strong Client service focus experience
• Strong analytical and mathematical ability – in addition to adequate numeracy & literacy skills
• Good computer abilities, preferably previous use of an electronic claims system
• Strong organisational and interpersonal skills (relationship building)
• Professional and positive outlook with great interpersonal skills
• The ability to work without leadership or supervision & holds a Driver’s license
• Loss Adjusting qualifications preferred, or Professional qualifications applicable to the Loss Adjusting industry

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation:

• Loss adjusting – property, major and complex loss, catastrophe response 
• Third party administration (Crawford TPA is a Lloyd’s accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
• Legal services (HBA Legal)

To learn more about Crawford, please visit www.crawco.com.au.

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation:

• Loss adjusting – property, major and complex loss, catastrophe response 
• Third-party administration (Crawford TPA is a Lloyd’s accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
• Legal services (HBA Legal)