Email Marketing & CRM Coordinator

About Sussan

For more than 80 years, Sussan has been celebrating the spirit of Australian women, curating elegant, contemporary pieces that they love to wear, whether at work or play. 

At Sussan, we strive to balance fashion with responsibility, always aiming to improve and find better ways to create the clothes that Australian women love. As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency.

This shows that we are a category leader, with a future focus and we’re passionate about bringing our team with us on the journey. Together, we’re committed to the change that women want to see. 

Our Opportunity

Our Email Marketing & CRM Coordinator will proactively execute the end-to-end email campaign program delivery for our business. 

You will utilise your hands-on email marketing platform experience to increase revenue from our email channel and optimise our campaigns for customer engagement. 

As part of our Digital Team, you will additionally support the roll out of initiatives across various touchpoints in the customer relationship management stages to drive commercial outcomes for the business. 

Your days will be fast paced and varied and your great attitude and proactive approach will support your success in this role and provide you with exciting growth and development.

Your day to day will include:

• Accelerate the growth of revenue of the email channel and successfully build & implementation of all email marketing campaigns

• Management of the Email Marketing & CRM programs

• Manage the weekly email schedule for the brand

• Develop a clear email communication and content plan for the business

• Implement database and VIP growth opportunities 

• Digital campaign planning and scheduling 

• Campaign reporting and optimisation

To be successful in this role, you must have:

• Marketing/Digital Tertiary Qualifications or similar

• Proven experience with customer engagement platform - Emarsys preferred or similar

• Hands-on email marketing platform experience

• Understanding of digital design, video and email marketing asset production (HTML skills a bonus)

• Understanding of customer databases, personalisation and segmentation

• Experience using Google Analytics (or similar website analytics program)

• Prior experience with eCommerce, Fashion or Retail brand highly desirable

• Excellent verbal and inter-personal communication skills

• Ability to multi task in fast paced environment 

Why work for Sussan?

At Sussan we believe in creating a supportive and nurturing workplace that puts women and their needs first. Our team members are passionate about fashion, and we're committed to fostering an environment where our team can thrive.

• Join a Certified B Corporation and become a team member of a vibrant, purpose-driven workplace that values both innovation and impact. 
• Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP)
• Participate in our long-standing community partnership program with Breast Cancer Network Australia (BCNA)
• Join a supportive team that values creativity, diversity, growth, and, most importantly, future thinking.

We also offer some amazing benefits, including:

• Free onsite parking
• Generous team member product discount 
• Discounted private health insurance
• Great team referral bonus
• Flexible working arrangements 
• Career development opportunities 

If you’re ready to contribute to the change women want to see, consider a career with the Sussan Group. 

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.