Disability Services Officer

A Disability Service Officer plays a pivotal role in coordinating and delivering compassionate care, assistance, and support to individuals living with disabilities. Their objective is to empower individuals with disabilities, fostering increased independence, enhancing their overall quality of life, and promoting active engagement within their communities.  

Benefits

• Competitive salary packaging as per SCHADS Awards
• Additional 1 week Northwest Leave (Pilbara Leave) upon completion of one year
• EAP services
• Assistance in applying for subsidized housing schemes
• Work-Life balanced work culture
• Company uniforms for delivering exceptional service with professionalism

Task & responsibilities

1. Planning, organizing, and maintaining Roster accordance with each employee’s contract terms.

2. Write participants reports and continuously update participant progress

3. Interview clients and assesses the nature and extent of difficulties as per NDIS standards.

4. Participate in continuous improvement activities

5. Assesses clients' needs and plans, develops and implements educational, training and support programs

6.  Manage onboarding and exit documentation for participants and support workers.

7. Rostering Support workers to assist clients with various household tasks, such as meal preparation, cleaning, and laundry, to ensure a safe and comfortable living environment.

8. Foster meaningful connections with support workers and clients through active listening, companionship, and empathy, promoting mental and emotional well-being.

9. Regularly monitoring and maintain accurate records of Support Workers and Clients in database

10. Step into support worker role as needed to ensure service continuity

11.  Coordinate and maintain positive communication with Support Coordinators and relevant stakeholders.

12. Conduct regular assessments of clients' needs and progress, maintaining accurate records and promptly reporting any changes or concerns to the appropriate supervisor.

13. Supports families and provides education and care for disabled persons in services units

14. Ensure the safety and well-being of clients at all times, following established safety protocols and infection control measures.

15. Provide input during care and operations team meetings

16. Maintain participant health records and documentation according to Mighty Orchid Services Pty Ltd’s policies.

Qualification & experience

• Diploma/Advanced Diploma/Associate Degree in Community Services Preferred or equivalent experience (3+ years).
• English language test results – must be within 3 years of the application  
• Passport and Driver’s License.
• Knowledge of disability rights
• Necessary certifications such as Working with Children Check and NDISWC (If Applicable).

Knowledge and skills

• A compassionate and patient demeanour.
• Ability to handle challenging behaviours and situations.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Physically able to carry out the duties required by the role.
• The ability to build and maintain rapport with stakeholders, support workers and participants.