Director Product - Risk Solutions

ABOUT US 

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. 

When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We’re seeking a strategic Product Director, Risk Solutions to lead and shape Custom Fleet’s risk strategy in ANZ. You’ll drive innovation in insurance, claims management, and data-driven driver safety solutions, ensuring alignment with our broader business goals. Focused on enhancing risk mitigation, improving customer satisfaction, and boosting operational efficiency, you’ll deliver scalable, future-focused solutions. With P&L ownership, you’ll maximize service revenue while collaborating globally to create commercially viable, long-term impact. This role blends strategic vision with hands-on execution, championing tech-driven, customer-centric innovation across our service model. Ready to make a lasting impact? Join us!

You will make an impact through –

• Developing and executing the risk solutions strategy, with a strong focus on integrating insurance, claims management, driver safety, and fleet risk mitigation into Custom Fleet’s broader product and service ecosystem.

• Owning the P&L for Risk Solutions, ensuring revenue growth, cost optimisation, and financial performance targets are met while driving long-term commercial success.

• Leading the development of a scalable risk solutions roadmap that enhances fleet safety, optimizes claims outcomes, and leverages data-driven insights, emerging trends in telematics, AI-driven analytics, and regulatory changes to drive innovation, mitigate risk, and improve operational efficiency and customer value.

• Collaborating cross-functionally with internal teams, external partners, and industry stakeholders to deliver technology-enabled, customer-centric risk solutions, while championing data-driven decision-making through customer insights, behavioural analysis, and risk modelling to continuously refine solutions and enhance the customer experience.

• Ensure commercial viability and technical excellence of risk solutions by leveraging market insights, strategic partnerships, and business intelligence to maximise service revenue and drive sustainable growth.

ABOUT YOU

To be successful in this role, you will possess the following background and skills –

• Bachelor’s degree in Business, Risk Management, Technology, or a related discipline – Equivalent experience in lieu of a degree may also be considered.

• 7+ years of experience in product management, risk solutions, insurance, claims management, fleet safety, or telematics, with a strong focus on risk mitigation and data-driven decision-making.

• Proven team player who thrives in collaborative environments and fosters strong relationships to drive collective success.

• Agile and flexible, with the ability to quickly adapt to changing priorities and navigate dynamic challenges with ease.

• Driven and ambitious self-starter with a relentless commitment to pushing boundaries, continuously striving for improvement and excellence.

• Thrives in fast-paced, uncertain situations, embracing ambiguity and finding clarity in complex challenges. 

FOR YOU

We offer industry leading 'Custom Perks' including:

• Annual performance bonus 

• An extra week of annual leave

• Collaborative Hybrid work environment – 3 days in the office

• Company funded social events

• Dress for your day policy 

• Employee discounts

• Intersection – our Diversity Network

• Cultural Leave swap

• Ongoing investment in your growth including access to our digital learning platform – Degreed

• Reward and recognition programs

• Volunteer and community engagement opportunities

• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries. 

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.