Our client, the largest global enterprise in the world, is seeking the skills of a Desktop, AV and Network Support. You will deliver high-quality and professional second level technical support to education stakeholders, ensuring user requirements and operational deadlines are met.
Responsibilities:
- Ensuring service requests are completed within the prescribed service level and agreed priorities for the delivery of quality service outcomes.
- Contributing to positive student learning and staff teaching experiences by supporting the implementation of the personal computing environments (MOE's) and Unified Communications Service.
- Ensuring best practice objectives within the function are met by accurately documenting the resolution of reported incidents, service requests and project tasks within the Service Management Software (ServiceNow).
You will have the following:
- Advanced knowledge and skills with Windows operating systems
- Advanced knowledge and skills of O365 (Teams, SharePoint, Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Experience with Active Directory
- Experience with Service Now or ITIL ticketing system
- Experience with MECM / SCCM
- Network troubleshooting
- Audio Visual troubleshooting
- Ability to travel to remote sites
Desirable
- High level computer literacy and experience in Microsoft and Apple Operating Systems
- Microsoft Office Suite (O365), Desktop Management Software (MECM/SCCM), Web Browser technology and database applications.
- Experience operating within the ITIL Framework and using a ticking system (Service Now).
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jennifer Bohm on 02 9464 5518 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.