Department Manager (General Retail)

Looking for a Challenging Retail Career Opportunity in the Northern Territory?

 Join Our Team in the Newly Built IGA Supermarket in Tennant Creek. 

• Are you passionate about advancing and growing your career?
• Do you want to experience life in a Northern Territory outback town? 
• Have you had solid experience managing in the retail sector?
• Are you driven and self-motivated? 
• Do you enjoy working in a very physical and fast-paced environment?
• Have you had experience in building good working relationships, and managing, motivating and leading people?

If you’re ready to join a dynamic team and make a difference in the local community, we want to hear from you.

Tennant Creek IGA is seeking experienced Department Managers to apply and mature their skills founded on diverse work and life experiences to fill varied Department Manager roles within our newly rebuilt supermarket.

You will be working in a physically challenging and fast-paced environment, for one of the largest trading independent supermarkets in the region.  

POSITION DESCRIPTION

JOB TITLE: Department Manager 

REPORTING TO: Store Manager

SALARY RANGE:  $75,000 - $80,000          

HOURS:  Full Time (38 hours per week, plus reasonable additional hours as required) 

LOCATION:  IGA Tennant Creek

SUMMARY:  Reporting to the Store Manager, Department Managers are accountable for the successful operation and profitability of their assigned Department.

PURPOSE:  To manage the assigned department to ensure that maximum sales, profit and customer satisfaction are achieved through effective merchandising, pricing, inventory control, mark downs, stock rotations, level of freshness, rostering and developing and maintaining a safe work environment.

ACCOUNTABILITIES:

Department Managers are accountable for:

• Revenue, margins, cost and profit to the agreed budget;
• Effective stock ordering, management and pricing;
• Manage the process of special buys maximizing sales profit and customer satisfaction;
• Efficient and effective operations of assigned department;
• Implementation of marketing and promotional plans;
• Employee management including recruitment, rostering, coaching, training, mentoring and performance;
• Ensure high level of customer service and satisfaction;
• Meeting reporting and budgeting requirements;
• Compliance with state/territory laws and regulations;
• Deliver a constant standard of high quality products across the department;
• Lead by example to continue to create a positive, inclusive and safe workplace and culture; and ensure compliance with occupational health and safety regulations.
• Promoting and embracing minority representation inclusive of Indigenous people.

Benefits

• Flexible Work Hours
• Career development opportunities
• Inclusive and Diverse Working Environment
• Employee Discounts
• Company-Assisted share housing can be negotiated (limited availability)
• Guaranteed fulltime hours 
• Paid time off (4 Weeks Annually)
• Superannuation contributions
• VISA & relocation support (sponsored nominees only)

Task & responsibilities

KEY RESPONSIBILITIES:

• Ensure that all department team members deliver high quality service;
• Implement the store's procedures for induction of new department team members;
• Encourage all department team members work as a team not only within the assigned Department, but also with other departments for the benefit of our customers and the business;
• Develop the team so as to maintain enthusiasm and job satisfaction;
• Hold a weekly department team meeting;
• Conduct regular team performance reviews (at least quarterly);
• Ensure all team members receive applicable training, so that they can effectively, efficiently and safely perform their job;
• Ensure employees understand and comply with the stores policies, procedures and expectations, including their personal presentation and wearing of a uniform and name badge; 
• Management of employee’s performance under your supervision: addressing any people and performance issues; effectively and responsibly delegating work;
• Maintain and review the weekly roster, ensuring coverage in the department.
• Enforce all regulations and policies relating to hygiene, safety, security and fire precautions applicable within the department.
• Ensure adequate stock levels and packaging materials are ordered and available within the Department, while minimising wastage; 
• Inspect deliveries before accepting stock to ensure that quality is of the highest standard;
• Ensure that displays are attractively stocked with an appropriate range and quantity;
• Ensure that advertised lines are highlighted and maintained during the advertised period;
• Monitor product quality and appearance at all stages from receipt to sale and ensure that only stock of acceptable quality, freshness and presentation is offered for sale;
• Monitor the prices set for the various products so as to achieve the department's overall profitability targets;
• Ensure all weekly advertising and promotions are forcibly merchandised to generate maximum sales and profits;
• Ensure all advertised lines in the selling fixtures have the appropriate flag ticketing in place;
• Test all weighing machines daily for accuracy (if applicable);
• Ensure maintenance routines are observed for all equipment and that all equipment is kept in a safe condition.
• Conduct weekly stocktakes, ensuring they are being undertaken in accordance with the store's policy.
• Assist with preparations of the annual budget for the Department and discuss with the store manager;
• Review and analyse the weekly/monthly department financial report and key performance indicators, identifying any problems in profitability and then initiating strategies for improvement;
• Perform other duties as requested by the store manager.

Qualification & experience

MANDATORY QUALIFICATIONS:

There are no mandatory requirements for this position.

At least three years of relevant experience in a similar role is preferred. 

Trade qualifications may be preferred for some department roles. 

REQUIRED COMPETENCIES:

• Strong understanding of retail operations.
• Ability to order stock, stock control, inventory management, maintaining merchandising standards.
• Strong people leadership and management skills.
• Excellent communication skills.
• Ability to recruit, train and develop your own and other departments team members.
• Ability to develop and manage a budget.
• Understanding of all OH&S and safety principles.
• Ability to work across a 7 day rotating roster.

ADDITIONAL FACTORS:

The appointee will be required to:

• Comply with IRAM's Code of Conduct;
• Observe all legal and safety obligations of the organisation;
• Be available to work outside normal business hours (as required);
• Attend further training (as required);
• Operate in a semi-autonomous manner within ethical and IRAM guidelines, under the broad direction of the Store Manager;
• Work as a part of a team by acting cooperatively, sharing knowledge, being constructive and flexible; and
• Strive for excellence, continuous improvement and efficiencies in everything we do. 

• Demonstrate high level of interpersonal, relationship and communication skills;
• Demonstrate knowledge of and willingness to commit to and work within IRAM's Values and Behaviours;
• Show commitment to IRAM’s purpose by expressing to others the positive value and benefits of our work;
• Strong problem solving skills;

• Work as a part of a team by acting cooperatively, sharing knowledge, being constructive and flexible; and
• Strive for excellence, continuous improvement and efficiencies in everything we do.