Data Analyst - Service NSW Digital Services

Data Analyst

• SNSW Grade 7/8

• Location - Haymarket, Gosford or Parramatta

• 2 x Ongoing Full-Time

About our team
Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers.


What we offer

• Working on products & services that are meaningful and make a difference to the people of NSW.
• Key role within the business in a dynamic and collaborative delivery environment.
• Contribute to innovative and exciting digital projects.

Customers
Your main customers are those requesting data analysis, data reports, or data products - typically other SNSW Digital teams.


Expectations
Data analysts deliver actionable business intelligence: information that empowers others to make decisions and/or commission new work.

• You are the engine that enables data-driven decision-making, which is itself the requirement for making customer-driven decisions
  
• You explore data, then synthesize data into stories, inferences, and insights.
  
• You use familiar quantitative/analytical methods (e.g., bar plots, line plots, frequency tables, summary statistics).
  
• You are comfortable designing and building data visualizations (i.e., charts, figures, graphs), which are more valuable to your customers than tables and raw numbers.
  
• You have good conceptual business understanding (i.e., the vision, mission, goals, and principles of your team, your portfolio, and the agency at large), generally closer to that of a product manager rather than what would be expected of a data scientist.
  
• You're focused on building analytics that advance your customers' needs, rather than showcasing the possibilities of cutting edge technologies and methodologies.
  
• Your typical tools may include Microsoft Excel, SQL, or any major data visualization package (i.e., Tableau, Power BI, Looker)
  
• Further details: Tools for analytics - Sensible Default
  
• [Preferable] Languages: R and/or Python are advantages but not essential
  
• [Preferable] Data warehouses: AWS Redshift, Databricks, and/or BigQuery are advantages but not essential

Responsibilities
Data analysts deliver actionable business intelligence (that is, information that empowers others to make decisions and/or commission new work).

First:

• Receive analytics requests but collaborate with your customers thereon.
  

• Help your customers articulate the heart of what's behind their requests.
  

• Transform what your customers literally request into what they actually need and value.

Then:

• Gather the most appropriate data available.
  

• Using appropriate analytical/statistical tools and methodologies, extract accurate information from data.
  
• Present your results so that customers will understand the message rapidly, usually through visuals.
  
• Where appropriate transform ad hoc requests into automated reports.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.


Salary Service NSW Grade 7/8, with the base salary for this role starting at $102,899 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.



Closing Date: Monday 14th April 2025 at 9:59am


To be considered, please submit your Resume and a 2 - page Cover Letter outlining your suitability for the role.



Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process