Full time
Posted 11/04/2025
Closes 25/04/2025
Job Reference: 15142
Why You Will Be Excited About This Role
Laverty Pathology is a leading provider of pathology and medical diagnostic services to doctors, specialists and hospitals throughout Australia. We also provide medical diagnostic services to commercial and government organisations across Australia and internationally.
Laverty Pathology provides a range of testing services for our patients, these include genetics, biochemistry, cytopathology, histology, immunology, microbiology, endocrinology and haematology.
Our Pathology is part of the Healius Pathology national network, which comprises many of Australia's premier medical laboratories located throughout Australia.
Our collection centres are conveniently located around Australia and we have experienced collection staff who have been extensively trained in blood collection techniques for adults, newborns and children.
About Us
What You Will Be Doing
The Customer Experience People Leader is responsible for leading and managing a team of individual contributors within the Customer Experience Centre. They continually monitor operational activity and ensure consistent achievement of operational performance. The People Leaders will champion innovation and change, building a culture of continual improvement. Through exceptional Leadership the Customer Experience People Leaders enables success of health care professionals and improves the lives of our patients. This role will be based at our Laboratory in North Ryde and is on a fixed term contract.
Your key responsibilities will include:
What Type of Person Will Be Successful
These are the type of attributes & skills you would possess:
Proven experience in customer experience management, customer service leadership, preferably within a Contact Centre or Administration Centre.
Exceptional communication, interpersonal, and leadership skills
Benefits, Perks and Wellbeing
As part of working for Healius, you will have access to a range of benefits & perks including:
Our Commitment to Diversity And Inclusion
Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
How To Apply
Please click the ‘Apply Now' button to complete the pre-screening questions and submit your application.
If you would like further details please email *******@healius.com.au.
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