Drive seamless digital sales journeys for Origin's customers, transforming their experience Drive impactful human-centered design solutions, mentoring a team to achieve excellence Melbourne based
Delivering good energy starts from within
It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.
About the role:
Origin’s purpose is to get energy right for customers, the community and the planet. To reach this goal, Origin is investing in building out new experiences to help customers manage their services digitally.
This role will be working as part of the sales team within Retail Technology, focusing on developing seamless sales journeys for new and existing customers.
Roles & Responsibilities
Work collaboratively with a multi-disciplinary team to understand the vision and help define the path forward for our service and a strategy for the user experience. Lead the team through the design process from research to solution exploration, testing and recommendations Create artefacts to communicate your findings including prototypes, user flows and journey maps Provide direction to the broader team of BAs, UI design, Content and Tech to ensure the best possible experiences are achieved as your solutions progress through delivery Implement repeatable approaches (design patterns, templates, guides) across the digital design practice to minimise cost and complexity Provide mentorship to junior designers and members of the team who are new to HCD Guide the team through the HCD journey and embed the value of design in the culture of the team
What will you bring?
In this role, we are looking for an excellent understanding of design principles, design-thinking methodologies and user research. You will demonstrate the ability to take complex challenges and produce solutions that are simple and clear to customers, and you must bring a sense of urgency and “can do” attitude.
Minimum of 5+ years' experience in a similar role Ability to use programs such as Figma, Miro, Asana and Confluence (or an ability to learn quickly) Great communications, presentation and attention to detail skills. Ability to operate effectively in an ambiguous and uncertain environment Strong stakeholder management skills A natural collaborator with an ability to facilitate difficult discussions in a psychologically safe and open way. Ability to guide the team through the HCD journey and embed the value of design in the culture
So, why join us?
Training and development – access to LinkedIn learning, a Learning Hub Leading parental support – 20 weeks paid leave for primary carers and “Pass the Baton” leave. Volunteer leave – paid volunteer leave, opportunities to give back through the Origin Foundation. Culture leave – additional paid leave days for our Indigenous employees to balance and meet cultural obligations. Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers! Competitive salary + annual performance bonus + performance based reviews Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract. Free and confidential counselling for employees and family members. A great high energy team, that encourages interesting, rewarding, and engaging work!
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Here's a little about us: https://www.originenergy.com.au/about/careers/
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Function: IT Applications