Customer Service Team Leader
Do you enjoy leading from the front, coaching, mentoring? We have an exciting permanent opportunity to work with an enviable list of clients and drive a team to provide a superior customer service.
- Permanent opportunity | Eastern Creek Area
- Work a rotating roster between 8am and 8pm
- Exciting customer base and an opportunity to make a difference
Do you thrive in fast-paced environments where your leadership directly impacts critical outcomes?
This is an exciting permanent opportunity for a passionate Customer Service Team Leader to join a dedicated, purpose-driven team. You’ll be working alongside some of Australia’s most respected and recognised organisations, helping deliver solutions that are often urgent, time-sensitive, and in some cases, life-saving.
Overseeing a team of 8, you will have the opportunity to coach, train and mentor a high performing team whilst being heavily involved in customer interactions and troubleshooting client queries.
About the Role:As Team Leader, you'll lead by example - coaching, developing, and mentoring a high-performing customer service team. You’ll take a hands-on approach, managing escalations and directly contributing to service excellence. This is an opportunity to step into a leadership role where your efforts truly matter
- Coach, develop and mentor your team to reach their full potential
- Provide ongoing support and training to ensure service excellence
- Be the key point of contact for escalated, time-sensitive enquiries
- Collaborate on recruitment and onboarding
- Monitor and report on key performance indicators and service metrics
About you: - Proven experience leading a customer service tea, ideally gained in an order management and / or FMCG environment
- A proactive approach to leading a team with the ability to coach and mentor
- Ability to thrive in a fast-paced environment while supporting your team
- A hands on leadership style
- Driven to meet and exceed KPIs and client expectations
- Confident using ERP systems and MS Excel
- Reliable transport
On Offer: - Join a trusted leader servicing high-profile clients in essential industries
- Secure a permanent role with clear pathways for growth
- Be part of a passionate, supportive team culture
- Enjoy onsite parking and a modern workplace
- Work that’s varied, fast-paced and rewarding
Additional information
- Permanent opportunity | Eastern Creek Area
- Work a rotating roster between 8am and 8pm
- Exciting customer base and an opportunity to make a difference