Alexander Appointments

Customer Service Supervisor

Eastern Creek, 2766, Sydney, New South Wales

Call Centre & Customer Service

Full time

Posted 11/04/2025
Closes 25/04/2025

Customer Service Team Leader

Do you enjoy leading from the front, coaching, mentoring? We have an exciting permanent opportunity to work with an enviable list of clients and drive a team to provide a superior customer service.
  • Permanent opportunity | Eastern Creek Area
  • Work a rotating roster between 8am and 8pm
  • Exciting customer base and an opportunity to make a difference
Do you thrive in fast-paced environments where your leadership directly impacts critical outcomes?
This is an exciting permanent opportunity for a passionate Customer Service Team Leader to join a dedicated, purpose-driven team. You’ll be working alongside some of Australia’s most respected and recognised organisations, helping deliver solutions that are often urgent, time-sensitive, and in some cases, life-saving.
Overseeing a team of 8, you will have the opportunity to coach, train and mentor a high performing team whilst being heavily involved in customer interactions and troubleshooting client queries.
  
About the Role:

As Team Leader, you'll lead by example - coaching, developing, and mentoring a high-performing customer service team. You’ll take a hands-on approach, managing escalations and directly contributing to service excellence. This is an opportunity to step into a leadership role where your efforts truly matter

  • Coach, develop and mentor your team to reach their full potential
  • Provide ongoing support and training to ensure service excellence
  • Be the key point of contact for escalated, time-sensitive enquiries
  • Collaborate on recruitment and onboarding
  • Monitor and report on key performance indicators and service metrics
  
About you:
  • Proven experience leading a customer service tea, ideally gained in an order management and / or FMCG environment
  • A proactive approach to leading a team with the ability to coach and mentor
  • Ability to thrive in a fast-paced environment while supporting your team
  • A hands on leadership style
  • Driven to meet and exceed KPIs and client expectations
  • Confident using ERP systems and MS Excel
  • Reliable transport
On Offer:
  • Join a trusted leader servicing high-profile clients in essential industries
  • Secure a permanent role with clear pathways for growth
  • Be part of a passionate, supportive team culture
  • Enjoy onsite parking and a modern workplace
  • Work that’s varied, fast-paced and rewarding
Additional information
  • Permanent opportunity | Eastern Creek Area
  • Work a rotating roster between 8am and 8pm
  • Exciting customer base and an opportunity to make a difference

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