Customer Service Specialist (Member Support) - Sydney CBD, NSW

At Envoyage, we’re redefining travel entrepreneurship by blending innovation with exceptional service. If you’re passionate about building relationships, solving problems on the fly, and delivering unparalleled customer experiences, we want you on our team. About The Role As our Customer Service Specialist (Member Support), you’ll be the backbone of our operational excellence, providing dedicated support to our Envoyage member network of Independent Advisors and Agencies. You’ll be instrumental from the moment our members join us, through every day of their journey, ensuring they receive top-tier account management, communication, and administrative assistance. Network Support What You’ll Do Implement strategies that enhance retention and drive growth through regular engagement Facilitate smooth onboarding and offboarding using Salesforce, Microsoft Teams, and other systems Resolve inquiries promptly via Salesforce Case Management, phone, or our network communication platform Ensure member compliance with key requirements like insurance and agreement renewals Communicate vital supplier updates to our network Operational & Administrative Excellence Collaborate with internal teams to keep company documents and records accurate and current Maintain and update agreements, operational handbooks, and knowledge articles on Salesforce and Workplace Oversee communications to the network through Workplace, email, and other channels Events & Engagement Assist in coordinating monthly inductions, network support days, and other key events Work with preferred suppliers to streamline set-up and support processes Other Duties Tackle ad hoc tasks as required to support evolving business needs What We’re Looking For Relationship Builder: Strong skills in building and maintaining relationships, with exceptional customer service at your coreProblem Solver: Advanced problem-solving and negotiation abilities, paired with a proactive, positive attitudeCommunicator: Outstanding written and verbal communication skills, comfortable presenting and facilitating training sessionsOrganised Professional: Exceptional organisational skills with keen attention to detailTech-Savvy: Advanced proficiency in Microsoft Office (especially Excel), with experience in Salesforce and GDS systems seen as a bonusTravel Enthusiast: A genuine passion for the travel industry that fuels your commitment to excellence Our Values in Action Entrepreneurialism: We thrive on innovative thinking. Bring your creative ideas and bold solutions to drive our successEngagement: You’ll be at the heart of our network, working closely with diverse teams and partners to create lasting connectionsEndurance: Join a team that values resilience and long-term success, where every challenge is met with unwavering dedication