Customer Service Representative Storeperson

About the role

An exciting and rare opportunity has arisen for a Customer Service Representative / Storeperson to join our close-knit team in Midvale. This role is a permanent full-time position, offering a competitive salary within a fun and vibrant team!

This position will be responsible for a variety of duties including:

• Answering and responding to incoming calls and enquiries
• Providing quotations and following through to order placement and successful on-time delivery to customers
• Liaising with the broader business to best service our customers
• Procuring product for customer orders
• General administration duties
• Relief stores work as required

Our ideal candidate will have a proactive attitude, a strong desire to succeed and great customer service skills.

To be successful in this role you will:

• Have experience in customer service
• Hold a current high risk forklift licence and have forklift operating experience
• Have a high regard for safety
• Be a positive team player with the willingness to work in a collaborative team environment
• Be proactive and have excellent customer service skills
• Be computer literate
• Have overhead crane experience, desirable

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

About Us

Midalia Steel is Western Australia's premier supplier of steel products and has been operating since 1951. With 11 branches across the state positioned in rural and metro areas, Midalia Steel is a major supplier to the 'DIY', fabrication, manufacturing and building markets. Providing an extensive range of products for most projects in steel.

Midalia Steel is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve.

We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.