Customer Service & Production Planner

• Competitive salary
• Supportive and skilled team environment
• Opportunity to grow with an industry leader
• On-the-job training and development

Are you a hands-on multitasker with a knack for customer service and production planning? Join Now Careers client, a leading steel reinforcement manufacturer, where your role will bridge the gap between top-tier customer support and smooth-running production operations.

About the Role
We’re looking for a proactive and detail-oriented Customer Service & Production Coordinator to manage incoming customer enquiries, process orders, and coordinate daily production schedules. You’ll be the vital link between our customers, internal teams, and machine operators — ensuring timely deliveries, efficient workflows, and high satisfaction.

Key Responsibilities

• Manage customer enquiries via email and phone with a focus on solutions and service.
• Input and manage customer orders using the EXO system.
• Recommend alternate products/solutions to meet customer needs.
• Coordinate POD (Proof of Delivery) and scrap deliveries in line with customer schedules.
• Collaborate with all departments to ensure smooth communication and order fulfillment.
• Plan, schedule, and oversee daily production tasks.
• Communicate production goals to machine operators.
• Monitor machine performance, report maintenance needs, and ensure a safe work environment.

About You

• Experience in a manufacturing or warehousing environment.
• Strong customer service and communication skills.
• Confident using ERP/order management systems.
• Solid organisational and multitasking ability.
• Understanding of production workflows and machine operations.
• Committed to workplace safety and teamwork.

If this sounds like you, APPLY NOW and one of our friendly team will be in touch to discuss your application.