Customer Service Officer

The future of transport?

Be part of it

Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.

Collaboration          |          Wellbeing         |        Adaptability       |         Accountability

There has never been a more exciting time to join our team and be part of the future of transport!

Are you passionate about providing excellent CUSTOMER SERVICE?

Are you COMPUTER SAVVY and quick to learn new TECHNOLOGY?

Are you ready for a CAREER where you will be consistently developing and learning new skills in a MODERN GOVERNMENT AGENCY?

We are seeking to create a pool of talented individuals to fill upcoming positions in our Boat Registrations and Licensing teams.

Our team is committed to delivering excellent service, so you will have a passion for helping a diverse customer base who sometimes have complex enquiries. You will bring strong administration skills and good attention to detail to your role. You will also possess excellent communication, negotiation and interpersonal skills and the ability to deal with a wide variety of people.

Located in the new state-of-the-art offices in Kings Square, Fremantle, you will be close to the Fremantle Markets, café, restaurants, and public transport. Our new Agile Based Working environment aligns with DoT’s Future Ready Workforce program, which aims to develop a capable, adaptable, and responsive workforce and nurtures an organisational culture that embraces new and different ways of working.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Shaun Butcher, A/ Team Leader Maritime Licensing, on (08) 9431 1072.

There is currently 1 fixed term position available for immediate filling for a period of 6 months, with the possibility of extension(s) or permanency.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport. 

About you

• Demonstrate great team working abilities.
• Deliver excellent customer service.
• Work well with technology and efficiently operate a range of computer systems.
• Thrive in a fast-paced environment and carry out a variety of duties through being flexible and adaptable and able to multitask.
• Communicate clearly and confidently with a diverse range of people from various backgrounds.
• Effectively manage workloads and conflicting priorities.

As part of our team, you will enjoy

• A competitive salary, and 11.5% employer contributed superannuation and salary sacrifice options.
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Training to set you up for success! Training may be on the job, computer or classroom based.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Bright, modern facility close to transport links with a friendly team environment.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.

Apply Now!  

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:

1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
2. A two (2) page written application addressing the below Selection Criteria as stated on the JDF:

• (SC2) Capacity to work effectively as part of a team and positively contribute to the achievement of team goals.
• (SC3) The ability to analyse, evaluate and problem-solve.
• (SC5) Sound organisational and time management skills including the ability to prioritise tasks with minimum supervision.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.  If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6***.

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.

Our commitment to a diverse and inclusive workplace

The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at ***********@transport.wa.gov.au or (08) 6551 6***.