Customer Service Agent

Join our dynamic, supportive team and diverse team, working on behalf of a reputable Australian furniture store, where you'll manage calls, chats, emails, social media, and SMS queries from customers shopping for or awaiting delivery of products. You'll gain proficiency in all systems, update customer accounts with detailed notes, and liaise with our stores, delivery drivers, and other departments to ensure seamless order delivery. You'll also process orders according to client requirements, send follow-up communications to stores, and escalate critical issues to management when necessary

Key details

• Full-time (38 hours).

• Rostered Hours: Monday to Saturday 9:00 am to 5:30 pm (rotating roster).

• Located at Brickworks Place, Rochedale, QLD (FREE Parking).

• Australian based role.

Key Responsibilities

• Manage customer inquiries via call, chat, email, social media, and SMS regarding product shopping or delivery.

• Update customer accounts with relevant details after communication.

• Send necessary communication to stores following customer calls, if needed.

• Process orders as per client specifications.

• Escalate critical issues to management when necessary.

About you

You will have a history of effortlessly nurturing customer connections, masterfully untangling intricate inquiries, and exhibiting unwavering resilience and adaptability in every customer interaction. Your prowess in harnessing technology to navigate diverse systems, all while staying attuned to customer needs through attentive listening, will set you apart as an invaluable asset to our team.

What we can offer you

• Comprehensive paid training.

• Inclusive work environment fostering collective strengths.

• Vibrant culture based on values like fun, respect, integrity, innovation, and transparency.

• Unlimited 24/7 access to a trusted mental health and wellbeing platform.

• Join a multi-award-winning customer experience organization with over 40 years of success.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!