You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About The Role
With a number of exciting projects and developments in the pipeline, our Development team is looking for a Customer Experience Manager to primarily support our over 55's Lifestyle Community in Sanctuary, Victoria Point. This opportunity will be site based & see you coordinating the handover and delivery process of new home settlements to ensure that all customers are provided with a seamless transition into the Community. This is an opportunity for an individual with administrative experience who has an interest in real estate sales and providing great customer experiences.
Key Accountabilities
Act as a key point of contact for the customer from contract exchange through to settlement and the completion of applicable warranty periodsActively drive positive relationships with external stakeholders including coordinating with our builders onsite to enhance external networks & ensure commercial outcomes for IngeniaResponsible for quality control inspections on completed new homesManage and coordinate pre-settlement inspections, settlement and post-settlement maintenance procedures, including 90-day maintenance inspectionsAssist residents with all questions and reasonable requests in relation to the purchase of their new homeInput all home maintenance and warranty related information, data, updates and/or issues into the CRM databaseTrack and identify outstanding maintenance items against assigned projectsEnsure that residents are informed of necessary dates, changes and information relating to their new home purchase, maintenance period or warrantyNegotiate and resolve disputes in a professional mannerPerform administrative duties as requiredMaintain professional conduct at all times, acting as an ambassador for Ingenia Communities
About You
Strong computer literacy skills (MS Office, Outlook and Excel)Knowledge and use of Microsoft Dynamics CRMPrevious administration experienceCustomer service oriented with strong interpersonal and presentation skillsStrong attention to detail in defect managementHighly presentable with the ability to communicate with a variety of stakeholdersStrong organizational skills with a proven ability to work to deadlinesArticulate and well spokenProactive team playerConfident and proficient at dealing with peopleHigh level of ethics and integrity in all dealingsAttentive listener
Culture And Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.