Customer Experience Agent

Company Description

At SIXT Australia, we’re turning car rental on its head. Challenging it. Fixing it. Transforming it. Because we believe that car rental should be more like a road trip – something to look forward to! We’re taking the everyday and making mobility memorable. We believe that it’s important to always go that extra mile and provide premium vehicles and premium service. It's part of our DNA. Part of who we are. Aussie with German heritage and Das Ist good.

Being part of the NRMA family of businesses, the opportunities are endless. The NRMA is one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and resorts, car rentals, harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

We’re dedicated to providing 'SIXT Star Service' that makes every move a memorable experience, bringing our motto of Das Ist Good to life.

Job Description

Are you a talented customer service representative?
Are you ready to bring your sales expertise to a fun and dynamic role?
Join #Team Orange today!

SIXT Australia is on the lookout for a Permanent Part Time (15 hours per week) Customer Experience Agent to join the team at Melbourne City.

At SIXT, you can fully showcase your strengths. You’ll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you’ll learn with us.

Your role at SIXT

• You will create the best rental experience by maximizing sales and service opportunities for every customer
• You are an expert on all vehicles in the SIXT, actively promoting and selling additional vehicles and optional extras that align with each customer’s preference, whilst delivering excellent customer service
• You will manage our premium vehicle fleet whilst selling additional services that cover the whole topic of car rental
• You will assist with driving and valeting cars when required.

Your skills matter

Sales Expertise: You are a natural sales talent and enjoy assisting customers face to face and on the phone and online.
Flexibility: You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays.
Communication: You will have exceptional written and verbal communication skills.
Attention to detail: You will have a keen eye for detail and take pride in your work.

Experience in sales in retail, dealership, technology, insurance or real estate is preferable, however not essential.

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. Please note that all candidates will need a current provisional or full drivers license and full working rights in Australia.

What we offer

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:

• $28.69 per hour + shift loadings + monthly incentives $$
• Complimentary myNRMA membership including roadside assistance, discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!
• Discounts on NRMA Insurance products
• Employee referral program where you may be eligible for a referral payment of up to $2,000
• Opens the door to other potential opportunities across the NRMA Group
• Uniform and staff car parking provided

Additional Information

At SIXT Australia, we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join #Team Orange today!