Customer Care Coordinator & Litigation Support Clerk

About Us
No, it’s not a TV show, that’s Law AND Order. Law In Order is a global organisation and the leading supplier of end to end document and digital solutions to the legal industry. We provide expert litigation support through our cost-effective document production, expert discovery management and specialist court services to law firms, legal teams and Government. 
 
Customer Care Coordinator (role 1)
In this integral role, you will be working in a supportive and diverse team environment to deliver our goal for a personalised customer journey. You will be able to use your customer service experience and communication skills to deliver our promise of quality service to our clients.  You will achieve this by:

• Championing clients through all interactions through your excellent written and verbal communication skills
• Working cross-functionally with multiple internal teams through your can-do attitude
• Deliver solutions to enquiries in a timely and efficient manner and ability to think on your feet
• Embrace challenges and thrive in a fast-paced environment where success can be reached by determination and resiliency

Our Customer Care Coordinator role will give you the opportunity to build strong client experiences and lasting relationships with both our internal and external stakeholders.

Who are we looking for?   
This role is especially suited to someone who enjoys working with a wide range of people and gets a sense of achievement through providing excellent customer service. You are organised, ambitious and confident in communicating with Clients at all professional levels. Your superior customer service and administration skills along with your ability to build rapport with people will see you excel in this role! You will also have:

• Minimum two years customer service or sales experience (advantage)
• Professional phone manner coupled with solid communication skills
• The ability to be self-motivated, energetic and confident in approach
• A commitment to total client satisfaction

The role on offer is permanent full-time, Monday to Friday 11:30am to 8:00pm. You must have full (unlimited) working rights in Australia to be eligible to apply for this role. The successful candidate will be required to undergo pre-employment checks including a national police check.
  
Litigation Support Clerk (role 2)
You will be responsible for providing quality, timely and efficient output of document production (either electronic or hard copy). You will achieve this by working within your team but also independently on a range of tasks from pagination and printing to photocopying and scanning. In this role you will also:

• Log and action requests through our Job Management System
• Liaise with our clients to better understand their requirements and provide support where necessary
• Create cost estimates by assessing hardcopy/electronic data  

You will be covering our Monday to Friday, 2:30pm to 11pm shift (full-time, ongoing). Depending on the needs of the team, paid overtime is available.

The best part? We provide our people with the training that is required to fulfil this role. If you are willing to learn, enhance or upskill we’d love to hear from you!

About you
The successful candidate in this role will be passionate in delivering quality service to our clients. You enjoy being part of a team and have exceptional organisation and time management skills.  You will also have:

• Strong attention to detail and accuracy
• Solid knowledge of Microsoft Office Suite
• Solving problems by understanding client requirements and creating high quality document solutions
• Demonstrable patience under pressure and the ability to handle routine work independently 

Why apply?
This is a genuine opportunity where you will receive ongoing training and development. You will be rewarded with the satisfaction of working within a team with common goals and a dynamic working culture. 
 
Some of the many benefits we offer our people include:  

• Ongoing training and development, we are strong advocates for growing our people who want to learn new skills or move up within our Company! 
• Corporate employee discounts and offers 
• Social and friendly culture - monthly drinks and social events
• Birthday & Lifestyle and Wellbeing leave
• “Dress for your day” 

If you are interested in this role, APPLY NOW by following the prompts. Please include in your application an updated CV and cover letter addressing the above selection criteria. Only shortlisted candidates will be contacted. 
We encourage applications from Aboriginal and Torres Strait Islander candidates. In the spirit of reconciliation Law In Order acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
 
If you require any adjustments to participate in our recruitment process, please let us know in your application. External recruitment company support is not required at this stage.