Community Health Administration

Department: Medical Practice and Allied Health Service

Reporting to: Medical Practice and Allied Health Managers

Classification / Code: HS1

Victorian Public Health Sector (Health Professionals, Health and Allied
Award Coverage: Services, Managers & Administrative Workers) Single Interest Enterprise

Agreement 2021-2025

Pay Rate & Hours of Work: Varied Commensurate with experience

Beaufort & Skipton Health Service

Vision
To be a vibrant provider of care.

Mission
To enable all people in our community to be connected, healthy and live well.

Values

Teamwork, Compassion, Accountability, Respect, Excellence

Beaufort and Skipton Health Service

Beaufort and Skipton Health Service is a small rural health service that was formed on 1 October 1996

following the amalgamation of the Ripon Peace Memorial Hospital and the Skipton and District Memorial

Hospital.

The Health Service provides Urgent Care, Primary Care, Acute Inpatient, Residential Aged Care (Nursing Home

and Hostel level care), and a Transition Care Program (TCP). Community and Allied health and home-based

services include District Nursing, Home Care packages, Respite, Health Promotion, Diabetes Education and a

large range of support programs.

Medical Clinical operates at Skipton along with specialist services that are available. Beaufort and Skipton

Health Service serves nearly 6,000 people in Beaufort, Skipton and the surrounding area.

1. Purpose of Position

The Medical Practice and Allied Health Administration Officer provides frontline reception for the medical
practice, community health, hospital and aged care facility, clerical and administrative support to the
medical practice, program or service. This role will perform a range of administrative support tasks to assist
and ensure the efficient functioning of the medical practice and community health programmes. The role
promotes efficient teamwork and service provision both within the health service and with other
stakeholders. The position is located at either Beaufort or Skipton campus dependant on organisational
need.

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2. Key Responsibilities

Personal & Professional Development

• Demonstrates a positive attitude to the agreed role and responsibilities.

• Adheres to the education framework to ensure compliance with mandatory competencies.

• Ensures completion of an annual performance development review in accordance with BSHS Innov8

program.

• Evidence of maintaining knowledge and skills development opportunities through attendance and

participation in relevant courses.

• Evidence of ability to be involved with change management processes and be supportive with

implementation as directed by the Allied Health and Medical Practice Managers

• Ensures that the affairs of Beaufort and Skipton Health Service, its patients, residents, clients and staff

remain strictly confidential and are not divulged to any third party except where required for clinical
reasons or by Law. Such confidentiality will extend to the commercial and financial activities of Beaufort
and Skipton Health Service.

Customer Service

• At all times practices works within the vison, mission and values of Beaufort and Skipton Health Service.

• Assist with the support and orientation of new staff members.

• Demonstrates excellent interpersonal skills and able to respond and relate to all staff.

• Ensures medical practice and allied health clients are correctly documented within their relevant

software systems.

• Demonstrates excellent patient/client focus by ensuring all General Practitioner, Practice Nurse and

Allied Health appointments are correctly documented

Administration & Documentation

• High-level computer skills.

• Compliance with Beaufort and Skipton Health Service policies and procedures.

• Respond to incoming telephone queries promptly with client-based focus

• Demonstrates financial acumen by ensuring the correct episode details specific to the funding stream

travels as the client travel through our systems

• Assist with banking and mail delivery for the medical practice and allied health services

Technical Skills & Application

• Evidence of advanced levels of typing, data entry and data presentation.

• Demonstrated ability to follow ICT processes and adhere to software procedures

• Evidence of accuracy when managing all monies e.g. receipting and billing for primary care facility

Teamwork & Communication

• The health service recognises and respects diversity. Evidence that inclusiveness is always attributed

to staff, patients, residents, volunteers and visitors to the health service.

• Evidence that person centred care is consistently demonstrated in all interactions.

Quality / Safety & Risk Management

• Adherence to infection control policies and procedures.

• Active participation in integrated risk management and quality improvement systems and identify

continuous improvement through communication and consultation with staff.

• Promotes a safe and healthy workplace and takes all reasonable care for personal safety and the

safety of colleagues, patients, residents, clients, families/careers and visitors.

BSHS Administration Officer Position Description Revised 09/11/2023 2

BSHS Accountabilities:

• Compliance with all BSHS Policies and Procedures.

• At all times practices works within the vison, mission and values of Beaufort and Skipton Health Service.

• Adherence to infection control policies and procedures as identified in the Beaufort and Skipton Health

Services Infection Control Manuals.

• Participation in the BSHS risk management and quality improvement systems by being aware of

responsibilities to identify, minimise and manage risks and identifying opportunities for continuous
improvement in your workplace through communication and consultation with managers and
colleagues.

• Ensures that the affairs of Beaufort and Skipton Health Service, its patients, consumers (residents),

clients and staff remain strictly confidential and are not divulged to any third party except where
required for clinical reasons or by Law. Such confidentiality will extend to the commercial and financial
activities of Beaufort and Skipton Health Service.

• At BSHS we recognise and respect diversity. Each person has a right to high-quality health care and

opportunities regardless of diversity factors, which might include aspects such as cultural, ethnic,
linguistic, religious background, gender, sexual orientation, age, and socioeconomic status.
Inclusiveness improves our service to our community and promotes engagements amongst BSHS
employees.

• BSHS is committed to a patient/client centred approach in the provision of health care and services,

consistent with the BSHS values, mission and vision. It is expected that you demonstrate the core values
of patient centred care in every interaction with patients, carers and colleagues

• You must ensure that the affairs of BSHS, its patients, clients and staff remain strictly confidential and

are not divulged to any third party except where required for clinical reasons or by law. Such
confidentiality shall extend to the commercial and financial interests and activities of BSHS.

3. Key Selection Criteria

1. Maintains and is involved in knowledge and skill development opportunities through attendance and

participation in relevant training and education.

2. Demonstrates all communication is appropriate, respectful and within the values of the health

service.

3. Collects data and information according to the needs of the clinical area.

4. Actively participates in all relevant Accreditation standards preparation according to the needs of the

clinical area.

5. Demonstrates efficient, timely and accurate preparation of work processes and documentation.

6. Operates all Information Communications Technology systems efficiently and confidently.

7. Assists with the sourcing of resources to assist with the delivery of patient care and services as

directed by the Medical Practice Manager.

4. Other Relevant Information

I have read this document and agree to undertake the duties and responsibilities listed above.

I acknowledge that:

• Appointment is subject to a satisfactory Staff Immunisation clearance, a satisfactory current Police

Record Check and current Working with Children Check.

• Statements included in this Position Description are intended to reflect in general the duties and

responsibilities of this position and are not to be interpreted as being all inclusive.

• Where additional training and support is required to fulfil extra or other duties of a similar level of

responsibility, it will be provided within the guidelines of the organisation.

• Management may alter this Position Description if and when the need arises. Any such changes will be

made in consultation with the affected employee(s).

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• An interim performance development and review discussion will occur with your Manager within your

probation period from your commencement date and per annum. Your performance review is intended
to be a positive discussion, outlining the key roles and responsibilities outlined in this Position
Description. The performance review discussion provides an opportunity to clarify your role, revise key
performance activities and identify any objectives or goals for the year ahead.