Client Service Coordinator (12-Month Contract)

About Us:
Archify is a leading platform dedicated to empowering architects and construction professionals by providing innovative solutions and valuable content. We are passionate about helping our clients succeed, and we're looking for a dedicated and enthusiastic individual to join our team for a 12-month contract. This role will be key in supporting our Account Management team and the Archify CPD Content team to drive exceptional client outcomes.

 Role Overview:
As a Client Service Coordinator at Archify, you will play a pivotal role in ensuring our clients receive exceptional support and assistance. You will be responsible for addressing client inquiries, resolving issues, and providing guidance on utilizing our platform effectively. This role requires excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.

Principal Responsibilities:

Customer Service & Account Management Support:

• Provide personalised assistance and guidance to clients on navigating the brands.archify.com platform and their Archify profile

• Troubleshoot technical issues and escalate to the appropriate teams for resolution

• Maintain accurate records of client interactions and transactions through Hubspot

• Proactively identify opportunities to enhance the customer experience and provide feedback to the product development team

• Collaborate with cross-functional teams to address client concerns and ensure timely resolution

• Assist the Account Management team in managing and growing client relationships to achieve set targets.

• Audit client profiles and ensure optimal success for their use of the Archify platform.

• Help manage Archify platform content via CMS to ensure up-to-date and accurate information is displayed.

• Engage proactively with users and client stakeholders to drive successful outcomes.

• Conduct outbound customer care and induction/training calls as directed by the Account Management team.

• Organize client meeting preparations and ensure all necessary documentation is ready.

• Respond to all inbound client enquiries (phone, email) within a 24-hour turnaround time.

• Assist with the coordination and delivery of CPD (Continuing Professional Development) content for Archify users.

About you:

• Excellent communication and interpersonal skills

• Strong customer service orientation with a genuine desire to help others

·        Strong attention to detail and problem-solving skills

·        Junior/graduate looking for career opportunities

• Ability to multitask and prioritise tasks effectively in a fast-paced environment

• Detail-oriented with a proactive and solution-oriented mindset

• Previous experience in customer service or a related field is preferred

Why Archify?
Join a dynamic and innovative company that is shaping the future of brand development. At Archify, you will have the opportunity to make a meaningful impact and contribute to the success of our clients. If you are passionate about delivering exceptional customer service and thrive in a collaborative environment, we want to hear from you

• Be part of an innovative and growing company at the forefront of the building and construction industry.

• Opportunity for personal and professional growth in a dynamic and supportive environment.

• Competitive salary and benefits package for the 12-month contract duration

If you’re ready to make an impact and help drive the success of Archify’s clients, we’d love to hear from you!

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you’re a great fit for this role via SEEK.