Client Service Administrator

Join the team powering Australia’s leading personal transport and payment solutions brand

At Cabcharge, part of the A2B Australia family, we’re all about moving people and businesses forward. We're currently looking for a detail-oriented, customer-first Client Service Administrator to join our vibrant Payments team in either Brisbane or Sydney.

This is your opportunity to become part of a nationally recognised organisation that connects over 11,500 drivers and 7,000 vehicles to customers every day.

About the Role:
As a Client Service Administrator, you’ll be the first point of contact for taxi drivers and merchants across Australia, helping them resolve product, payment and process queries across phone and email channels. Your focus will be on delivering exceptional support, driving product value, and contributing to continuous service improvement.

Key Responsibilities:

• Respond to driver and merchant enquiries across email and phone with professionalism and efficiency
• Collaborate across departments like finance, sales, and tech to resolve issues
• Identify and raise process or product improvements
• Champion the customer voice internally
• Meet service level KPIs and maintain high satisfaction ratings

What We’re Looking For:

• 2–3 years’ experience in a customer service role (phone/email channels)
• Confident communication skills, including with ESL customers
• Strong attention to detail, organisation and resilience
• Familiarity with Office 365 and CRM systems
• A collaborative mindset and a desire to improve every day

Why Join Cabcharge?

• National brand with real impact across transport and fintech
• Supportive team environment with career development potential
• Inclusive, diverse, and forward-thinking culture
• Hybrid flexibility and modern CBD offices in Brisbane or Sydney

Ready to deliver service with purpose?
Apply today and join the journey at Cabcharge, where we move Australia—one trip, one payment, one experience at a time.

ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.

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