Client Care Coordinator

Have you considered a career helping people and families through a difficult time in their life? 
 

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.  

Forming part of the wider InvoCare Brand, Pets in Peace is a leading provider of pet cremation services in Queensland, Victoria, with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.  

Duties of a Client Care Coordinator:  

Provide professional pet aftercare services with compassion and empathy  

Manage client enquiries across various platforms  

Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery 

Assist clients during viewings and collection of ashes with professional and empathy 

Prepare client viewing rooms and ensure its up to high standards  

Manage client payments across payment services like ZipPay, Afterpay and Vet Pay 

Ensure accurate and timely data entry of client and veterinary information  

About you:  

Exceptional customer service skills, you’re an effective and clear communicator 

Intermediate Microsoft suit experience 

Strong organisation skills and thrive in a clean and tidy environment 

An ability to handle deceased pets in a professional manner – when required  

Ability to effectively manage multiple tasks 

Maintain a positive and professional attitude whilst under pressure 

Benefits of joining InvoCare: 

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include: 

Reward and recognition programs 

Tailored induction and training programs 

Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience 

Networking opportunities across the business and with peers 

Birthday and paid parental leave 

Free access Employee Assistant Program 

We are a diverse workplace and equal opportunity employer 

 
How to Apply: 

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.