Claims Assessor - Life Insurance

ClearView Wealth Limited is a reputable growing Life Insurer listed on the ASX.

As our business continues to grow, we are seeking experienced Claims Assessors to join our team. Your role will involve delivering a personalised and empathetic service to all Life Customers, taking charge of the efficient management and assessment of Life Claims within designated authority limits. Be a part of a close-knit, dedicated team and an organisation committed to keeping the customer at the forefront of its priorities.

With our flat organisational structure and ongoing growth, you have the opportunity to advance your career internally across various avenues and departments.

Responsibilities Include (but are not limited to):

• Providing outstanding customer service and adhering to ClearView's Claims philosophy

• Proactively handle a diverse range of Income Protection and Total & Permanent Disablement claims

• Gathering and interpreting relevant information for effective claim management

• Following the Life Insurance Code Of Practice (LICOP) and internal Service Level Agreements (SLA's)

• Delivering efficient case management to support robust claims strategies and positive customer outcomes

• Working seamlessly in a team environment, engaging with internal and external stakeholders, including Consulting Medical Officers (CMO) and Reinsurance partners

We are looking for someone with:

• Recent experience in Life Insurance claims management (essential)

• Previous experience in personal injury insurance, including Workers Compensation

• Familiarity with relevant legislation and governing principles in Life Insurance

• Tertiary Qualifications and/or background in Allied Health Nursing, Law, or Accounting would be preferred

• Strong written and verbal communication skills, capable of building rapport, displaying empathy, and managing expectations clearly

Why us? Our benefits:

ClearView is an ASX-listed Australian life insurance business. For over a decade we’ve served our customers with a clear vision: to help Australians and their families achieve peace of mind about their future while being a positive force for our people, partners, customers and community.

Our flat structure offers an innovative culture, where ideas are welcomed, and results are recognised. Join us and you will be joining a group of likeminded, passionate people who turn up every day to share, help and be better than yesterday…together!

Values: Integrity, Collaboration, Authenticity, Persistence

Some of our benefits include:

• Workplace flexibility - We have a hybrid working model, giving you to opportunity to work from home 2 days per week. This gives you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.

• Employee Referral Program - successfully refer a friend and receive $1,000

• Extended Parental Leave - 16 weeks paid Parental leave cover

• Additional Leave - We offer up to another full week of paid leave

• Volunteer Day - 2 days of paid leave to volunteer in the community per year

• IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers

• LinkedIn Learning - Over 6,000 Courses and accreditations available to all staff, 24/7

• Reward & Recognition Program - Quarterly & Annual Awards celebrating employees and teams who are exceptional in living the ClearView values

• Staff Discounts - 27.5% discount on ClearView's life insurance product, ClearChoice

• Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams