An exceptional executive opportunity is now open to join Energy Queensland’s Executive Leadership Team as Chief Customer Officer (CCO), a role of significant scale, influence and community impact. With accountability for a $4 billion revenue customer portfolio and more than 2.4 million connections across Queensland, this is a chance to shape the customer and stakeholder experience at one of Australia’s most vital energy providers.
Energy Queensland is one of the largest, wholly government-owned electricity companies in Australia, delivering electricity across a vast and diverse geographic footprint. Through its portfolio of trusted brands including Ergon Energy Network, Energex, and Yurika Energy Queensland connects communities from Cape York to Coolangatta, powering Queenslanders' homes, businesses and industries.
As a purpose-driven organisation, Energy Queensland is at the forefront of the energy transformation, leading the way with innovation, customer-centricity and community partnerships. Its commitment to a safe, reliable and sustainable energy future underpins everything it does.
The Chief Customer Officer will lead the Customer Division, driving Energy Queensland’s customer, community, stakeholder, and brand strategies. The role will provide enterprise-wide leadership across customer operations, engagement and communications, community strategy, billing and revenue assurance, smart meter penetration, and customer experience transformation.
As a key public representative of Energy Queensland, the CCO will engage with government, industry, and community stakeholders, ensuring the organisation is positioned as a trusted voice and partner. The role also oversees Queensland’s largest energy network contact centre, complex network connection services, and all media and government relations functions during routine and emergency events.
As Chief Marketing Officer, the CCO will be the strategic custodian of the Energy Queensland brand and lead the integration of reputation, advocacy and communications efforts across the business and its subsidiaries. The role is also central to advancing First Nations engagement and reconciliation as part of the organisation’s broader inclusion and social responsibility agenda.
What it takes to be successful in this incredible role:You are an influential and visionary executive with deep experience leading customer-facing functions at scale. Your background may span energy, utilities, telecommunications, government, transport or similarly complex and regulated environments. You bring commercial insight, operational discipline, and a deep understanding of reputation, engagement, and experience strategy.
You will be known for building high-performing teams, leading in complex and high stakes situations, and operating effectively with Ministers and Government stakeholders, Boards, senior executives, regulators and communities. Your leadership is collaborative and outcomes-focused, grounded in authenticity and purpose. You thrive in complexity and are energised by the opportunity to deliver both commercial and community value.
This is a rare opportunity to lead one of the most impactful customer portfolios in the Australian energy sector. As part of a highly respected Executive Team, you will contribute to Queensland’s energy future while influencing industry-wide change and innovation. The role offers exceptional scale, complexity and purpose within an organisation committed to safety, sustainability, and community prosperity.
Applications close 11:00 PM, 18th of May 2025To express interest or for a confidential discussion, contact Natasha Olsson-Seeto or Jay Baxter on 07 3305 5800 – more information can be found at www.ontalent.com.au/eqcco
To learn more about Energy Queensland, visit energyq.com.au.