This is a Call Centre Team Leader role with PwC based in Sydney, New South Wales, Australia
-- PwC --
In an increasingly complex world, PwC Australia works with businesses, Government and the community to help Australia continue to thrive and grow. PwC Australia delivers quality in audit, assurance, consulting and tax services to more than 5,000 clients. We’re part of a network of firms in 158 countries with over 250,000 people. PwC Australia is ranked first on LinkedIn's Top Companies list of where Australians want to work.
Role Seniority - Mid · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
More about the Call Centre Team Leader role with PwC:
As a Team Leader in our Call Centre KYC Operations, you will lead a team of dedicated agents responsible for ensuring compliance with Know Your Customer (KYC) regulations. You will be tasked with driving team performance, managing day-to-day operations, and fostering a positive work environment that promotes high-quality customer interactions and adherence to regulatory standards.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities💼 Customer Support Team Enablement👏🏼 Customer Support Team Training🎯 Business Planning and Reporting📶 Data Analysis and Reporting
Key Strengths🔍 Attention to detail💭 Critical thinking🤓 Learning agility👥 Collaboration🤔 Decision Making
Why PwC is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with PwC not with Hatch.