APS6 Specialist, Service Design - (Affirmative Measures - First Nations)

The key duties of the position include:

As the APS6 Specialist, Service Design, you will:

• Support the implementation and transition of new or improved services through process design, documentation and user engagement.
• Translate complex information to clear, actionable insights to address service delivery challenges.
• Create service blueprints, journey maps and reports to communicate improvements aligned with AUSTRACs strategic goals.
• Collaborate with partners, peers and users to gather insights and enhance service experiences.
• Work with stakeholders across the agency to design and improve end-to-end services.
• Use research methods to understand user needs and inform service design recommendations.
• Contribute to drafting business improvement proposals and help coordinate key agency initiatives.

Eligibility

This vacancy is open to Aboriginal and Torres Strait Islander people. This helps to support and grow Aboriginal and Torres Strait Islander employment in AUSTRAC and the APS. For more information see Affirmative Measures Indigenous on the APSC website on the APSC website .

To be eligible for this role you:

• May be asked to provide evidence that you are a person of Aboriginal or Torres Strait Islander background, if an offer of employment is made.
• Must be an Australian citizen at the time you apply.
• Will need to undertake AUSTRAC’s pre-engagement checks.
• Will need to obtain and maintain an ongoing Baseline clearance.

Notes

Why AUSTRAC?
Flexible, hybrid work environment: We are committed to providing flexibility in working arrangements to recognise the importance of balancing work commitments with family, caring and other personal commitments of employees outside of work. AUSTRAC currently operates under a hybrid work arrangement.
Diversity and Inclusion: Our core values of diversity, inclusion, and integrity drive everything we do. We actively encourage applications from Indigenous Australians, people with disabilities, LGBTQIA+ individuals, people with diverse linguistic and cultural backgrounds, and those of mature age. We recognise that united behaviours and mindsets will support our agency today and guide us into the future.
Employer of Choice: We have a strong reputation as an Employer of Choice, renowned for our exceptional work culture and outstanding employee census results which highlight our dedication to creating a positive and engaging environment. 

Closing Date
Applications close at 11:30 pm on 5th May 2025.
For enquiries, please contact: ***********@austrac.gov.au

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