Gallagher Bassett
Application Specialist
Brisbane Airport, 4008, Brisbane, Queensland
Accounting
Full time
Posted 12/04/2025
Closes 26/04/2025
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
About the Role
As an application Specialist, you will work closely with GB’s internal users, external stakeholders and developers to support and troubleshoot issues relating to claims management and various business-related systems. You will also work amongst a progressive team of IT specialists to analyze and test systems, and audit and verify data with a goal to improve application delivery to the GB business.
How you'll make an impact
Your responsibilities will include:
- Providing product support for both technical and non-technical issues
- Process Automation
- Conducting activities for the maintenance of the various components of the Claims Management platform
- Undertaking Level 2 and above analysis, investigation and resolution of system and user issues
- Working closely with the core project team to understand and help roll out new functionality
About you
What we’re looking for:
- Experience in customer service delivery within a technology environment, ideally Application Support
- An Information Technology tertiary qualification and/ or equivalent experience
- Experience with diagnosing and remediating technical issues and application queries
- Experience with integrated Enterprise Platforms
- Intermediate SQL skills
- Awareness of and adherence to information security
- Strong Attention to detail, time management, collaboration and communication skills
- Ability to manage competing priorities and tasks
- Ability to maintain good relationships with internal and external customers and vendors
- Proven ability to engage and negotiate with people, and develop and maintain effective relationship
- A sound understanding of customer service delivery in an IT environment and service management methodologies (such as ITIL)
- Ability to successfully pass basic level Australian Federal government security clearance
Things that would be an advantage:
- Software development skill including JAVA in regards to integrated Enterprise Platforms
- Insurance/Claims Management software experience
- Experience with Document Management, Document Rendering and OCR applications.
- ITIL Foundations Certification
- Insurance experience
- Experience with integration applications
- Competitive remuneration and flexible work arrangements
- Paid Parental and Reproductive Leave
- our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
- Career growth opportunities as our company expands
- Ongoing education and development programs
- Service recognition awards and employee assistance programs
- Wellbeing initiatives, including corporate health insurance discounts
- Additional leave options, novated leases, and access to Gallagher Rewards Program (which includes cashback and discounts for hundreds of retailers)
- Birthday Club – enjoy a day off during your birthday month as a gift from GB
To apply
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.