Logistics Supervisor

Job Role: Logistics Supervisor

Job Description Summary:
The Logistics Supervisor supports the Contract Logistics management team to maximise the branch’s performance by overseeing daily warehouse operations, ensuring service excellence, inventory accuracy, and workforce efficiency. This role plays a critical part in ensuring that operational workflows meet JAS standards, customer expectations, and compliance requirements.

Essential Functions:

• Oversee and coordinate daily warehouse and logistics operations, including receiving, picking, packing, dispatch, returns, and stock replenishment
• Ensure all inbound and outbound shipments are handled accurately and on time
• Supervise inventory control processes, stocktakes, cycle counts, and variance investigations
• Monitor performance against customer KPIs and ensure all service level agreements (SLAs) are met
• Manage WMS and ensure accurate data entry for all inventory and order movements
• Liaise with internal teams (Customer Service, Transport, Freight Forwarding) and external stakeholders (customers, carriers, suppliers) to ensure seamless operational flow
• Maintain documentation and reporting standards for audits, compliance, and customer reporting
• Ensure all tasks are completed in accordance with JAS safety standards and workplace procedures
• Drive continuous improvement in warehouse layout, workflow optimisation and productivity
• Collaborate on onboarding of new accounts, including system setups, SOPs, and staff training
• Coordinate with IT and systems support for troubleshooting and WMS enhancements
• All other duties as assigned by the Manager

Supervisor Responsibilities:

• Oversee daily workflow of warehouse and operations team
• Schedule and delegate tasks to ensure resource efficiency and coverage across shifts
• Support implementation of new customers, systems, or procedures
• Monitor team performance, identify training needs and conduct coaching
• Conduct performance reviews and support recruitment, onboarding and disciplinary processes
• Foster a safe, positive, and collaborative team environment

Qualifications:

• Proven experience in warehouse or logistics operations
• Strong understanding of inventory control, warehouse management systems, and order fulfilment processes
• Excellent leadership and people management skills
• Effective communication across all levels and functions
• High attention to detail and accuracy in documentation and reporting
• Knowledge of chain of responsibility, compliance, and workplace health and safety

Education and Experience:

• Tertiary qualification in Supply Chain, Logistics or related field (preferred)
• Minimum 3 years of logistics/warehouse experience, preferably in a contract logistics environment
• Minimum 1 year in a supervisory/leadership capacity
• Experience with WMS platforms (e.g. Manhattan, SAP, or similar systems)
• Intermediate to advanced Microsoft Excel and reporting skills