TAFE NSW
6 months to 1 year 6 months
Gain nationally recognised training in health administration through a blend of theory and practical work. This qualification prepares you for rewarding roles as a medical receptionist or health administrative worker, equipping you with medical terminology, business skills, and health sector knowledge.
There are no formal entry requirements for this qualification. However, to be well-prepared for the course, it is recommended that you have an interest in the health industry, the ability to follow routines and procedures, good communication and customer service skills, and foundational literacy and numeracy skills. You should be able to understand everyday documents, write short sentences and paragraphs, speak clearly in groups, solve practical maths problems, and use digital tools for basic tasks. Some campuses may have additional entry requirements based on local community needs.
The course covers 13 units of competency across core and specialty areas. Core units include: Apply basic principles and practices of infection prevention and control, Interpret and apply medical terminology appropriately, Participate in workplace health and safety, Communicate and work in health or community services, and Work with diverse people. Specialty units encompass workplace innovation, information systems, accounts payable and receivable processing, workplace information organisation, clinical data coding, financial records maintenance, information retrieval, record control, patient records management, business document design, operational planning, continuous improvement systems, medical accounts preparation and processing, behaviour management, customer service delivery, first aid provision, emergency life support, business software applications, legal and ethical workplace practices, professional practice reflection, healthy body systems recognition, stock control, confidentiality and privacy in medical environments, cardiopulmonary resuscitation, emergency life support, document writing, spreadsheet design, business resource maintenance, and customer complaint processing.
TAFE NSW is a leading registered training organisation (RTO 90003) with extensive experience in vocational education across Australia. The institution offers nationally recognised qualifications that enable graduates to work across different states without additional upskilling. TAFE NSW provides comprehensive support services including disability support, language and literacy assistance, Aboriginal learner support, careers counselling, libraries, and scholarship programs. The provider offers flexible study options including on-campus, online, hybrid, and workplace-based learning to accommodate diverse student needs and lifestyles.
Graduates of this qualification pursue rewarding careers in the health sector. Primary career pathways include Medical Receptionist roles, where graduates greet patients, manage inquiries, and handle administrative tasks in clinics, practices, and surgeries. Other career opportunities include health assistant, support worker, therapy aid, health administrative worker, clinical coding specialist, and admissions clerk positions. The health administration field shows moderate growth with strong employment prospects. Medical receptionists typically earn around $960 per week, work 40 hours per week, and represent a predominantly female workforce (98%) with an average age of 44 years. The qualification provides a foundation for further study, such as the Diploma of Practice Management.
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