Holmesglen Institute of TAFE
27 weeks
Gain practical travel and tourism industry skills in just 27 weeks through live online classes. This Certificate IV prepares you for careers as travel agents, tour operators, and tourism professionals using industry-standard systems like Amadeus.
Applicants must be at least 17 years of age at program commencement. A mature attitude toward study, good communication skills, organisational abilities, and technical proficiency are essential. Prospective students should have a genuine enthusiasm for the travel and tourism industry, ability to work face-to-face with customers, smart presentation standards, and capability to work well under pressure in team environments. Proficient computer skills are required to participate in virtual classroom sessions using WebEx video conferencing software. Prior to enrolment, students must complete a literacy and numeracy assessment and pre-training interview to determine suitability and identify any learning support needs.
The Certificate IV comprises 19 units total: 7 core units and 12 elective units. Core units cover sourcing tourism and travel industry information, implementing work health and safety practices, enhancing customer service experiences, managing conflict, demonstrating social and cultural sensitivity, coaching others in job skills, and interpreting financial information. Elective units include providing advice on Australian and international destinations, designing and producing business documents, providing specialist cruise advice, accessing computerised reservations systems, booking tourism products, preparing customer quotations, sourcing airfares and issuing tickets for domestic and international flights, and selling tourism products and services.
Holmesglen Institute of TAFE delivers industry-focused training through expert trainers and interactive technology. Students learn in real-time online classrooms with live, interactive virtual classes, gaining hands-on experience using industry-standard systems like Amadeus. The course is developed based on feedback from industry professionals and staff qualifications, ensuring curriculum relevance. Holmesglen provides ongoing support through dedicated student services including counselling, welfare support, and learning assistance, helping graduates emerge job-ready and confident to pursue rewarding careers in travel and tourism.
Graduates can pursue diverse career paths in the global travel and tourism industry. Opportunities include positions at travel agencies assisting clients with bookings and itineraries, tour wholesalers coordinating travel packages, tour operators planning and managing tours, inbound tour operators organising arrangements for international visitors, and roles at tourist attractions and visitor information centres. The course also provides a pathway to further studies including the Diploma of Travel and Tourism Management and Advanced Diploma of Travel and Tourism Management.
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