GOTAFE (Northern Victoria Institute of TAFE)
2 years
Develop hospitality industry skills including food and beverage service, customer service, and responsible alcohol service. Designed for those seeking employment in restaurants, hotels, and hospitality venues worldwide with workplace-based learning.
Applicants must complete a Basic Key Skills Builder (BKSB) online test to demonstrate required literacy and numeracy levels. A Pre-training Review interview ensures the course suits your needs and you are likely to complete successfully. For Traineeship or School-Based Apprenticeship pathways, mandatory employment in the hospitality industry is required, and you must apply through an Apprenticeship Network Provider with your employer to organise your apprenticeship contract. You will need a laptop/computer with internet access and a digital camera or video camera for assessment tasks.
The course comprises 15 units: 6 core units covering hospitality industry information, effective service, customer service, cultural sensitivity, coaching skills, and safe work practices. Students select 9 elective units from 18 options including responsible service of alcohol, bar operations, espresso coffee preparation and service, food and beverage service, food safety and hygiene practices, stock management, financial transactions, sustainable practices, and customer interaction. Practical components are delivered through workplace training with assessments including case studies, practical demonstrations, knowledge questions, and role plays.
GOTAFE is a government-accredited Registered Training Organisation (RTO 3094) delivering nationally recognised qualifications. The provider offers flexible delivery combining workplace training with online study, Free TAFE support for eligible students, comprehensive student support services including learning support, counselling, disability support, and career guidance. GOTAFE has multiple campuses across Northern Victoria and provides contingent study arrangements to ensure continuity of learning.
Graduates are prepared for roles in restaurants, hotels, bars, and hospitality venues including positions as espresso coffee machine operators, food and beverage attendants, restaurant hosts, service bar attendants, and waiters. The qualification provides pathways to further study in Certificate IV in Hospitality (SIT40422) and specialisation in accommodation services, food and beverage management, or gaming. Career opportunities exist in hospitality venues globally, with potential for progression into supervisory and management roles.
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