TAFE SA
12 months
Advance to supervisory roles in hospitality with this comprehensive Certificate IV. Learn customer service excellence, team leadership, bar operations, and food and beverage service to succeed in restaurants, hotels, and clubs.
Completion of a Language, Literacy and Numeracy Assessment (LLND) is required. Entry is recommended for those interested in supervisory, multi-skilled, or specialist hospitality roles. You should have basic Office 365 and computing skills, good communication and interpersonal abilities, strong numeracy skills, and a focus on customer service. Students under 18 cannot participate in alcoholic beverage tastings until they reach 18 years of age.
Core units include coaching others in job skills, enhancing customer service experiences, implementing work health and safety practices, leading and managing people, managing conflict, managing finances within budgets, monitoring work operations, rostering staff, and working effectively in hospitality service. Elective units cover bar operations, cocktail preparation, espresso coffee service, wine knowledge, responsible service of alcohol, table service, food and beverage service, financial interpretation, spreadsheet design, food safety practices, and hospitality industry information.
TAFE SA is a leading vocational education provider with experienced lecturers who bring extensive industry knowledge and expertise. The institution offers practical, hands-on training combined with theoretical knowledge, supported by modern facilities including on-campus restaurants for real-world experience. With 90% graduate satisfaction rates and 87% recommending their training, TAFE SA demonstrates commitment to quality outcomes and student success in the hospitality industry.
Graduates can pursue supervisory and management positions in the hospitality industry, including roles as bar supervisors, team leaders, food and beverage supervisors, and shift managers. The qualification prepares you for leadership responsibilities in restaurants, hotels, clubs, and hospitality venues. Career progression opportunities include advancement to management positions or specialized roles in wine service, cocktail expertise, or coffee preparation. The practical skills and industry experience gained provide a strong foundation for further hospitality qualifications.
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