TasTAFE
1 day or 1 evening
A one-day legal requirement course for hospitality workers learning to provide responsible service of alcohol, manage patron safety, and handle difficult situations with professional communication and conflict resolution skills.
You must be at least 15 years of age to enrol in this course. However, as per Department of Treasury (Liquor and Gaming) guidelines, you must be 16 years or older to actually serve alcohol on licensed premises. There are no other essential entry requirements. A computer with reliable internet connection is recommended for online delivery, though not required.
The course covers the legal framework and responsibilities of alcohol service, including understanding liquor laws and duty of care to patrons. You will learn practical skills in selling and serving alcohol according to organisational policy and government legislation. The course includes training on identifying alcohol-affected customers, recognising signs of intoxication, and appropriately refusing service. Communication and conflict resolution techniques are taught to help you manage difficult situations professionally. You will also learn how to assist patrons in drinking within appropriate limits and when to escalate issues to management or appropriate personnel.
TasTAFE is Tasmania's leading vocational education and training provider, delivering this course at specialist hospitality and tourism facilities. The course is delivered by experienced trainers and meets all legal requirements for responsible service of alcohol training in Tasmania. TasTAFE offers flexible delivery options including online, on-campus, and mixed learning formats across multiple locations throughout Tasmania.
Upon completion, you will be qualified to work in hospitality roles requiring responsible service of alcohol certification. Career opportunities include positions as a Bartender or Wait Staff member in licensed venues, hotels, restaurants, bars, and other hospitality establishments. The qualification is a legal requirement for employment in alcohol service roles and enhances your employability in the hospitality industry.
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