North Metropolitan TAFE
12 months
Gain a nationally recognised hospitality qualification through employer-based training. Perfect for junior staff in accommodation or food and beverage roles who want to build confidence and develop practical skills in delivering excellent customer service.
You must be currently employed in the hospitality industry to undertake this traineeship. Entrance requirements include achieving Year 9 NAPLAN cut point scores for Literacy and Numeracy, OLNA category 3 or 3*, C grades in Year 10 English and Maths, or equivalent Certificate I or Certificate II. You should have a friendly and positive attitude, good communication and teamwork skills, reliable work ethic, neat personal presentation, ability to follow instructions, and a genuine desire to help people and provide good service.
Core units cover work effectiveness with others, hospitality industry knowledge, hospitality skills development, customer interaction, social and cultural sensitivity, and safe work practices. Elective units include responsible service of alcohol, bar area cleaning, non-alcoholic beverage preparation, espresso coffee service, food and beverage service, and food safety and hygiene practices. The curriculum emphasises professional accommodation services, hot and cold beverage preparation, workplace safety, excellent customer service, effective team communication, attention to detail, and understanding industry standards and expectations.
North Metropolitan TAFE (NMTAFE) is a leading vocational education provider in Western Australia with multiple campuses and specialised training facilities. The institution offers a balanced learning experience combining academic theory with practical, hands-on training to ensure students are confident and successful in their field. NMTAFE provides personalised learning plans, online learning systems, and employer partnerships to support trainee success. The low-fee structure ($400-$1,200 annually) makes quality hospitality training accessible to Western Australian residents and eligible visa holders.
Upon completion, you'll be qualified for entry-level positions in the hospitality industry including roles as waiters, wait persons, food and beverage attendants, front desk assistants, function attendants, function hosts, porters, housekeeping assistants, bar attendants, and restaurant hosts. This qualification provides a foundation for further study in Certificate III in Hospitality, Certificate IV in Hospitality, and Diploma of Hospitality Management, leading to supervisory and management roles in accommodation, food and beverage, and hospitality operations.
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