William Angliss Institute
Gain practical hospitality skills including food and beverage service, customer service, and safe work practices. Perfect for those starting a career in hotels, restaurants, and hospitality venues.
Entry requirements typically include completion of Year 10 or equivalent. No prior hospitality experience is necessary. Students should have a genuine interest in the hospitality industry and be willing to work in a fast-paced service environment. Basic English language proficiency is required.
Stage 1 covers foundational hospitality knowledge including sourcing industry information, effective service practices, espresso coffee preparation and service, food safety and hygiene, bar operations, responsible alcohol service, and table service of food and beverages. Stage 2 builds on these skills with coaching and mentoring, safe work practices, customer service excellence, social and cultural sensitivity, cocktail preparation and service, non-alcoholic beverage preparation, porter services, and guest room preparation. The course integrates practical, hands-on training with theoretical knowledge essential for hospitality professionals.
William Angliss Institute is a government-endorsed specialist training provider with over 85 years of experience in hospitality, foods, tourism, and events education. The institute has earned a strong global reputation for delivering innovative, industry-relevant training solutions. With dedicated facilities including working restaurants and bars, students gain real-world experience in authentic hospitality environments.
Graduates can pursue careers as hospitality staff, bartenders, food and beverage servers, front desk agents, porters, and room attendants in hotels, restaurants, cafes, and event venues. The qualification provides a foundation for progression to advanced hospitality qualifications and management roles. Many graduates advance to supervisory and management positions within the hospitality industry.
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