Box Hill Institute
1 year
A workplace-based hospitality traineeship combining real-world experience with online learning. Perfect for those passionate about hospitality who want to develop professional skills in food and beverage service, coffee preparation, and customer engagement while earning.
To enrol in this traineeship, you must be employed in a café or hospitality venue with a registered training contract through an Apprenticeship Network Provider (ANP). You must also be registered with an Australian Apprenticeship Support Network Provider. Prior to enrolment, Box Hill Institute will conduct a pre-training review assessing your language, literacy, numeracy, and digital literacy skills. A course advisor will discuss the assessment outcomes and recommend whether the course is suitable for you, identifying any additional support needed.
The course covers 14 units totalling 497 hours of structured learning. Key subject areas include: Safe Work Practices (workplace health and safety compliance); Hospitality Service Fundamentals (working effectively in hospitality environments, sourcing industry information); Customer Service and Communication (providing service to customers, showing social and cultural sensitivity, coaching others); Food Safety and Hygiene (hygienic practices, safe food handling, responsible alcohol service); Food and Beverage Service (table service, food and beverage service, non-alcoholic beverage preparation, espresso coffee preparation); and Customer Engagement (advising on products and services, engaging with customers). All learning is delivered through workplace experience, online modules, and trainer support visits.
Box Hill Institute is a government-accredited training provider with extensive experience in vocational education. The institute offers a flexible, workplace-integrated learning model that allows you to earn while you learn, with personalised trainer support and structured guidance. As a registered training organisation (RTO: 4687), Box Hill Institute delivers nationally recognised qualifications aligned with the Australian Qualification Framework. The Free TAFE initiative makes this course accessible to eligible students, removing financial barriers to entry.
Upon successful completion, you'll be qualified for entry-level positions across the hospitality industry including barista roles, food and beverage service, guest services, and hospitality reception. The qualification provides a foundation for career progression into supervisory and management roles. You can continue your studies with the Diploma of Hospitality and then the Bachelor of Hospitality Management, opening pathways to management positions in hotels, restaurants, cafes, event venues, and hospitality organisations.
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