TAFE NSW
6 months
Gain practical hospitality skills through theory and hands-on training to work in restaurants, cafés, bars and hotels. Perfect for those aged 17+ with a passion for customer service and fast-paced environments seeking a nationally recognised qualification.
There are no formal entry requirements for this qualification. However, you should be at least 17 years old to work in the industry serving alcohol once you turn 18. You'll need a passion for hospitality, interest in working in a fast-paced customer-focused environment, ability to work well in teams, and good communication skills. Language, Literacy and Numeracy skills at Year 10 high school level are recommended. TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills evaluation to understand your individual study needs and ensure you're well-prepared for the course.
The course comprises 15 units of competency: 6 core units and 9 specialty units. Core units cover safe work practices, customer service, effective teamwork, coaching others, hospitality industry information, and social and cultural sensitivity. Specialty units are customised by TAFE NSW and may include food safety and hygiene, accommodation services, retail sales, managing difficult customers, cleaning and maintenance, gaming services, food preparation, beverage service (including espresso coffee, cocktails, and responsible alcohol service), housekeeping, stock management, communication in other languages, security, social media use, first aid, and business software applications. Not all specialty units are offered at every location.
TAFE NSW is a leading vocational education provider in New South Wales with extensive industry connections and expertise in hospitality training. The course is nationally recognised, allowing you to train in NSW and work across Australia without additional upskilling. TAFE NSW offers 28 study and location options with flexible delivery methods including on-campus, online, combination, virtual classroom, and workplace training. The provider is approved by Liquor and Gaming NSW to deliver RSA and RCG certifications, and offers comprehensive support services including disability support, language and literacy assistance, careers counselling, and access to learning resources.
Graduates progress into roles such as food and beverage attendant, barista, café attendant, function attendant, and bar attendant across hospitality venues. The qualification provides a strong pathway to further study, including the Diploma of Hospitality Management or Certificate III in Commercial Cookery or Patisserie. With RSA and RCG certifications, you'll be qualified to serve, sell or supply alcohol in licensed venues. Your experience and skills are transferable across the hospitality industry nationally, opening opportunities in restaurants, hotels, clubs, pubs, and event venues.
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