TasTAFE
5 weeks
Learn to conduct engaging day tours and provide excellent customer service in Tasmania's tourism industry. This beginner course teaches you how to welcome visitors, present information effectively, and respond to their needs while gaining first aid certification.
There are no essential entry requirements for this course. You should be at least 16 years old to enrol at TasTAFE. While not required, it is recommended that you have access to a computer with reliable internet connection. No prior tourism experience is necessary; this course is designed for beginners with natural people skills and a passion for Tasmania.
The course covers leading tour groups and managing group dynamics, preparing and presenting tour commentaries using effective presentation techniques, and providing visitor information services. You'll develop skills in responding to visitor requests, enhancing participant experiences, and delivering engaging tour content. Additionally, the course includes first aid response training to equip you with the knowledge and skills to provide assistance in various emergency situations.
TasTAFE is Tasmania's leading vocational education provider with extensive industry connections and practical, hands-on training delivery. The course is delivered on campus in a supportive environment with experienced instructors, allowing you to practice skills immediately. TasTAFE offers clear pathways to further qualifications and strong employment outcomes in the tourism sector.
Upon completion, you'll be equipped to seek employment as a tourist attraction customer service officer, tourism visitor information officer, or cellar door assistant at local attractions including vineyards, cultural centres, and museums. The course provides pathways to advance your career through Certificate II or III in Tourism, leading to supervisory and management roles in the growing tourism industry.
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