TasTAFE
1 day or 1 evening
A mandatory one-day short course for hospitality workers learning to serve alcohol responsibly, manage intoxicated patrons, and handle difficult situations with proper communication and conflict resolution skills.
You must be 15 years of age to enrol in this course. However, as per Department of Treasury (Liquor and Gaming) guidelines, you must be 16 years or older to serve alcohol on licensed premises. No other essential entry requirements exist. A computer with reliable internet connection is recommended for online delivery, though TasTAFE provides computers at campuses during business hours.
The course covers the service of alcohol and the law, including your legal responsibilities and liability when providing alcohol service to customers. You'll learn how to sell and serve alcohol while providing accurate information according to organisational policy and government legislation. The curriculum includes techniques for serving alcohol responsibly, assisting patrons to drink within appropriate limits, and identifying alcohol-affected customers. You'll develop skills to refuse service to intoxicated customers and use appropriate communication and conflict resolution techniques to handle difficult situations, including when to refer matters beyond your responsibility to appropriate personnel.
TasTAFE is Tasmania's leading vocational education provider with specialist hospitality and tourism facilities. As a government-funded institution, TasTAFE delivers accredited, legally compliant training recognised across the industry. The course is delivered by experienced hospitality professionals and meets all Department of Treasury (Liquor and Gaming) requirements for responsible service of alcohol certification.
Upon completion, you'll be qualified to work in hospitality venues including bars, restaurants, hotels, and licensed establishments. Career opportunities include positions as bartenders, wait staff, and other hospitality roles requiring RSA certification. This qualification is essential for anyone seeking employment in licensed premises across Tasmania and demonstrates your commitment to responsible service practices.
Qualification
Course fee
Start date
You will be redirected to the training provider to enquire directly. Workinitiatives is not the course or training provider. We aggregate and list courses only.