TasTAFE
6 weeks
Front Office Essentials prepares you for entry-level hospitality careers as a Front Office Receptionist. Over 6 weeks, you'll master reservation management, check-in procedures, and online booking systems through blended learning and practical experience.
There are no essential entry requirements for this course. You must be at least 16 years old to enrol at TasTAFE. Although not required, it is recommended that you have access to a computer with a reliable internet connection. Upon enrolment, TasTAFE provides a Microsoft Office license including MS Word, Excel, and Defender. Standard items such as pens, notebook, and USB are recommended for classes.
The course covers core hospitality reception competencies including providing accommodation reception services (SITHACS016), providing visitor information (SITXCCS010), and using computerised booking systems (SITXCCS017). You will develop practical skills in managing reservations, processing daily arrivals, allocating rooms, and completing check-in documentation. The curriculum includes online learning modules, practical campus-based activities, and real-world work placement opportunities to ensure you gain hands-on experience in a hotel front office environment.
TasTAFE is Tasmania's leading vocational education and training provider with extensive industry connections and expertise in hospitality education. The institution offers flexible mixed learning delivery combining online content with practical campus activities and work placement opportunities. TasTAFE provides comprehensive student support services, recognition of prior learning, and access to modern facilities across multiple campuses. The course is included in Fee Free TAFE for eligible Tasmanian residents, making quality hospitality training accessible and affordable.
Upon completion, you'll be equipped for entry-level positions in the hospitality and tourism industry. Career opportunities include roles as a Front Office Receptionist, Customer Service Representative, or Reservations Agent in hotels, resorts, and accommodation facilities. The skills and Statement of Attainment provide a foundation for career progression within hospitality management, with potential to advance to supervisory or management roles as you gain experience. The dynamic hospitality sector offers diverse employment opportunities across Tasmania and beyond.
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