TasTAFE
Short course
Gain the skills and knowledge required to provide responsible gambling services in Tasmanian gaming venues and comply with legislative requirements. This short online course is ideal for current or prospective gaming venue employees seeking to understand problem gambling, customer service, and regulatory compliance.
You must be at least 16 years old to enrol in this course. However, it is a legal requirement that any person working in a licensed gaming venue must be 18 years old. No prior qualifications are required. You will need access to a computer with a reliable internet connection, and TasTAFE will provide a Microsoft Office license upon enrolment. You must commence the course within 2 weeks of enrolment and submit all assessments within 3 months of enrolling or by the specified deadline, whichever is earlier.
The course covers responsible gambling services provision and customer assistance. Key topics include reading and interpreting problem gambling signage, information and brochures; understanding industry and regulatory codes of conduct; learning regulatory and advisory information from gambling licensing authorities; responding appropriately to problem gambling behaviour; providing courteous and discreet customer service; identifying potential problem gamblers; applying appropriate solutions within your responsibility scope; and using software systems to record gambling-related incidents and staff actions. The core unit covered is SITHGAM022 Provide responsible gambling services.
TasTAFE is Tasmania's leading vocational education and training provider with extensive experience in hospitality and gaming industry training. The course is specifically designed to meet Tasmanian legislative requirements under the Gaming Control Act 1993 and is recognized by the Tasmanian Liquor and Gaming Commission. TasTAFE offers flexible online delivery, experienced instructors, and comprehensive student support services to ensure successful course completion.
Upon successful completion, this course can help you fulfill requirements for a Special Employee Licence in Tasmania's gaming industry. Career opportunities include positions as a Keno Operator, Gaming Machines Attendant, or Croupier in licensed gaming venues such as casinos, hotels, and clubs. The qualification demonstrates your competency in responsible gambling services and compliance with industry standards, enhancing your employment prospects in the gaming and hospitality sector.
Course fee
Start date
You will be redirected to the training provider to enquire directly. Workinitiatives is not the course or training provider. We aggregate and list courses only.