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CyberCert Diamond Level 5

© 2026 Philled Pty Ltd, trading as Workinitiatives. All rights reserved.

We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging and celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

© 2026 Philled Pty Ltd, trading as Workinitiatives. All rights reserved.

We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging and celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

CyberCert Diamond Level 5
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All coursesBusiness courses

Difficult Conversations and Relationships

TasTAFE

|

8 weeks

In a nutshell

This 8-week virtual leadership program teaches employees and managers how to master difficult conversations, conflict resolution, and emotional intelligence. Perfect for anyone looking to enhance their workplace communication and relationship-building skills.

What you'll need to get in

There are no essential entry requirements for this course. The program is designed for employees, emerging leaders, supervisors, and managers at all levels. Although not required, it is recommended that you have access to a computer with a reliable internet connection for the online webinar sessions. Upon enrolment, TasTAFE will supply you with a Microsoft Office license for completing your study.

Subject breakdown

The course covers essential leadership and communication competencies through two core units. BSBCMM412 focuses on leading difficult conversations, equipping you with strategies to handle sensitive topics with confidence and empathy. BSBLDR412 teaches you how to communicate effectively as a workplace leader, developing your ability to deliver impactful feedback and drive positive change. BSBLDR413 emphasizes leading effective workplace relationships, building your emotional intelligence and relationship-building capabilities. Throughout the 8-week program, you'll engage in interactive workshops, real-world applications, engaging discussions, actionable insights, and final assessments to reinforce your learning and growth.

Why this provider?

TasTAFE is Tasmania's leading vocational education and training provider with extensive experience in developing practical, workplace-focused programs. The institution combines interactive workshops with real-world applications, ensuring continuous learning before, during, and after each session. TasTAFE's commitment to student success is evident through comprehensive support services, flexible delivery options, and recognition of prior learning. Their programs are designed by industry experts to meet current workplace demands.

Where will this course take you?

Upon completion of this course, you'll be equipped to advance your career as an emerging leader, supervisor, or manager with enhanced communication and relationship-building capabilities. The skills developed will enable you to navigate complex workplace dynamics, lead teams more effectively, and drive positive organizational change. Graduates are well-positioned for leadership roles, team management positions, and career advancement in any industry requiring strong interpersonal and communication skills.

Overview

Provider

TasTAFE

Study mode

Online

Location

Online

Qualification

Statement of Attainment

Course fee

$360.00

Start date

22 Oct 2026

Find out if this course is right for you

You will be redirected to the training provider to enquire directly. Workinitiatives is not the course or training provider. We aggregate and list courses only.

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