University of Tasmania
10 hours
Learn practical conflict management and resolution skills to handle disagreements effectively in the workplace and personal life. This self-paced online course equips you with tools and strategies to transform conflicts into positive outcomes.
This course is designed for people interested in developing their conflict management and resolution skills. No prior qualifications are required. You should have basic computer literacy to access online materials. The course is suitable for professionals, managers, team members, and anyone seeking to improve their interpersonal skills in managing workplace and personal conflicts.
The course covers understanding conflict fundamentals, including how to define conflict and identify its causes. You will learn different conflict management styles and how to identify which style is appropriate for various situations. The course teaches practical tools and strategies for resolving conflicts effectively. Topics include conflict resolution techniques applicable to workplace and personal contexts, and methods for generating positive outcomes from conflict situations.
The University of Tasmania is a reputable institution committed to providing quality education through experiential learning. This course has been developed by highly experienced educators, industry experts, and skilled professional practitioners, informed by community and industry consultation. It draws on contemporary principles and practices in conflict management and resolution.
Upon completion, you will be equipped with conflict management and resolution skills applicable across various professional and personal contexts. These skills are valuable for managers, team leaders, HR professionals, and anyone in roles requiring interpersonal communication. The credential points earned can support further study in professional development and leadership programs.
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