Sureway Skills Training
24 months
The Diploma of Community Services is a nationally recognised qualification for experienced community services professionals seeking senior and leadership roles. Delivered through flexible blended learning, it equips case managers and community workers with advanced skills to support diverse populations across various community organisations.
To undertake this course, participants must be actively employed in Community Services or Health Industries. You'll need a Unique Student Identifier (USI), which Sureway Skills Training can help you obtain. A Language, Literacy and Numeracy (LLN) test is required for full qualification enrolment. You must have basic digital skills including email, internet use, document creation and management, and access to a reliable computer or smart device with internet connection. A police check may be required depending on your circumstances.
The diploma covers 12 core units including case management facilitation, professional practice reflection, workplace debriefing, service program development, needs assessment, legal and ethical compliance, domestic and family violence response, crisis situation management, work health and safety, sociological impacts analysis, diversity awareness, and Aboriginal and Torres Strait Islander cultural safety. Eight elective units allow specialisation in areas such as case management supervision, workplace communication, team leadership, networking and partnerships, mental health support, advocacy services, personal health and wellbeing, and responsible behaviour facilitation. All electives must contribute to valid, industry-supported vocational outcomes.
Sureway Skills Training, established in 1991, is a diversified organisation committed to empowering people and strengthening communities. With RTO Number 91058, they provide dedicated one-on-one support from enrolment to completion, flexible blended learning options available nationwide, access to government-subsidised funding to reduce costs, and recognition of prior learning and credit transfer opportunities. Their experienced facilitators provide direct support via phone, and they adjust training plans to suit individual needs.
Completing the Diploma of Community Services opens doors to senior and leadership roles within the community services sector. Career opportunities include Care Team Leader, Family Services Coordinator, Support Facilitator, and Welfare Support Worker positions. The qualification positions you for greater responsibility and broader impact in community organisations, enabling advancement from frontline support roles to management and coordination positions across diverse community settings.
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