Sureway Skills Training
12 months
Gain industry-recognised retail skills and practical experience as a frontline team member. This 12-month Certificate II prepares you for roles in retail environments including supermarkets, department stores, and specialty retailers, with flexible blended learning delivery.
There are no formal entry requirements for the Certificate II in Retail Services (SIR20216). A basic level of literacy and numeracy is helpful to comfortably complete your learning and assessments. You will need a Unique Student Identifier (USI), which Sureway Skills Training can help you obtain. Access to a computer and reliable internet connection is required for online components. Basic digital skills including email, internet use, document creation and online platform navigation are essential.
The course comprises 7 core units and 5 elective units covering essential retail competencies. Core units include: Contribute to Workplace Health and Safety, Identify and Respond to Security Risks, Communicate in the Workplace to Support Team and Customer, Work Effectively in a Service Environment, Organise Personal Work Requirements, Engage the Customer, and Advise on Products and Services. Elective units include: Receive and Handle Retail Stock, Advise on Food Products and Services, Plan a Career in the Retail Industry, Sell to the Retail Customer, and Assist with Customer Difficulties. All electives chosen must contribute to a valid, industry-supported vocational outcome.
Sureway Skills Training is an established RTO (RTO Number 91058) with over 30 years of experience delivering quality vocational education. The provider offers dedicated one-on-one support from enrolment to completion, flexible blended learning options to fit your lifestyle, access to government-subsidised training programs, and a proven track record of supporting students to achieve their career goals with job-ready skills.
Upon completion, you'll be qualified for frontline retail positions including Frontline Team Leader, Customer Service Assistant, Point-of-Sale Operator, and Retail Operator roles. This qualification provides a pathway to work in diverse retail settings including specialty retailers, supermarkets, department stores, and quick service restaurants. You can progress to Certificate III in Retail for advanced career opportunities in retail management and supervision.
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