Sureway Skills Training
12 months
The Certificate II in Health Support Services prepares you for entry-level healthcare support roles where you'll work under supervision to assist with routine tasks in hospitals and health facilities. This course is ideal for individuals seeking practical, job-ready skills in a collaborative healthcare environment.
There are no formal entry requirements to start the Certificate II in Health Support Services (HLT23221). A basic level of literacy and numeracy will help you complete the learning and assessments with confidence. You will need a Unique Student Identifier (USI), which can be obtained during the enrolment process. Access to a computer and reliable internet connection is required for online components of the course.
The course comprises 4 core units and 8 elective units totalling 12 units. Core units include: Communicate and work in health or community services, Work with diverse people, Apply basic principles and practices of infection prevention and control, and Participate in workplace health and safety. Elective units cover topics such as time management, food safety practices, responding to behaviours of concern, maintaining service standards, working effectively with others, conducting manual tasks safely, delivering customer service, and kitchenware washing. All electives must contribute to a valid, industry-supported vocational outcome.
Sureway Skills Training is an established provider with over 30 years of experience, founded in 1991. The organisation offers dedicated support through paired facilitators providing one-on-one guidance from enrolment to completion. They provide nationally recognised qualifications with practical, job-ready skills that employers value. Government-subsidised funding options are available to eligible students, making training more affordable. Flexible delivery modes including online, distance education, face-to-face, and blended learning accommodate diverse learning needs.
Upon completion, this qualification opens doors to entry-level roles in healthcare support including Hospital Cleaner, Kitchenhand, Hospital Maintenance Worker, Hospital Laundry Worker, and Ward Assistant. These roles are essential in keeping health services operating safely and efficiently. The skills gained provide a foundation for career progression in the healthcare sector and can lead to further qualifications in aged care, disability support, or community services.
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