Sureway Skills Training
12 months
The Certificate II in Hospitality is an industry-recognised qualification designed for individuals seeking entry-level positions in hospitality environments. This flexible, blended learning course equips you with essential customer service, food and beverage, and workplace safety skills needed to work confidently in cafés, restaurants, hotels, and catering operations.
There are no formal entry requirements for the Certificate II in Hospitality, making it accessible to those new to the industry. Basic literacy and numeracy skills are helpful to ensure comfortable completion of learning and assessments. You will need a Unique Student Identifier (USI), which Sureway Skills Training can help you obtain. Access to a computer and reliable internet connection is required for online components. Basic digital skills including email, internet use, document creation and uploading, and online platform participation are necessary.
The course comprises 6 core units and 6 elective units totalling 12 units. Core units cover: Work effectively with others, Hospitality industry information sourcing and use, Hospitality skills application, Customer interaction, Social and cultural sensitivity, and Safe work practices participation. Elective units include options such as Communication skills application, Food safety and hygienic practices, Non-alcoholic beverage preparation and service, Espresso coffee preparation and service, Food and beverage service, and Premises and equipment cleaning.
Sureway Skills Training is an established RTO (RTO Number 91058) with over 30 years of experience, founded in 1991. The provider offers dedicated one-on-one support from enrolment to completion with direct trainer access. They provide nationally recognised qualifications with practical, job-ready skills that employers seek. Flexible blended learning accommodates diverse schedules, and government funding options make training more affordable for eligible students.
Upon completion, you'll be qualified for entry-level hospitality positions including bar or café attendant, food and beverage attendant, catering assistant, front office attendant, and room attendant roles. These positions are available across cafés, restaurants, hotels, motels, catering operations, clubs, pubs, and coffee shops. The qualification provides a foundation for career progression within the hospitality industry and opens pathways to further qualifications such as Certificate III in Hospitality.
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